Address: Westfield Shopping Centre, Ariel Way, London W12 7GF, United Kingdom
Phone: +442087355090
Rating: 3.9
based on 173 reviews.
Customer Service
Pros:
"All of the staff are so warm, personable and friendly."
"The receptionist Elle who always greets me very warmly and with a lovely smile when I arrive and leave."
"Best facilities, always clean, staff are super friendly and professional and made me feel at home."
"Staff are really lovely and the instructors are great!"
"Staff are friendly, and always happy to help if anything comes up."
"Members are friendly and staff is too, especially DWAYNE who is an absolute legend."
"The staff are all super lovely, the classes are amazing and it's really easy to make friends with other members."
Cons:
"They are more than happy to sign you up and take your money but to cancel you have to jump through the hoops."
"No hot water ever! So you need to get cold shower after training, staff is really rude."
"Point of contact is confusing, when you need to speak to head office there is no direct number or specific email."
"I couldn't stand that the shower rooms and specially the shower booths can get very smelly and dirty."
"I’m very disappointed and upset cause you have no one to contact or talk to. nobody wants to help you!"
"The staff are pretty rude though - it's like reception is run by a group of stroppy teenagers."
"I've never come across the worst reception staff."
Facilities & Equipment
Pros:
"If you enjoy lifting, you’ll really like the Hammer Strength line."
"Largest selection of free weights, running track through the middle and many additional equipments to allow you to keep having different workouts."
"The changing rooms are very spacious, with enough showers, hairdryer, mirrors and sauna for everyone."
"The gym is very neat and clean with good equipment."
"A wide variety of daily classes are included with the membership, including a few yoga classes, which makes it even better value for money."
"The gym is clean, spacious and has every bit of equipment I'd need."
"Great classes, great equipment for everything you need."
Cons:
"Showers rarely have shower gel recently which wasn't an issue before."
"The equipment is old, doesn't work and limited as it's very very busy."
"Showers not working or shower liquid not topped up."
"Worst lifts of Westfield ever. Always broken."
"Completely overpriced for what it is."
"All yoga and pilates classes are always fully booked (little hint they should have some more)...."
"Frequently broken equipment and facilities."
Classes & Instructors
Pros:
"Always a pleasure to train or jump on a class out there!"
"This place is great. I went and did a kickboxing class with one of my friends."
"Love love LOVE this gym! Tons of classes every week and weekend days with super expert teacher."
"Been attending Gymbox classes for a week and the high level energy and excellent quality of instructing has made me excited for more."
"The classes are by far THE BEST ones I've ever been to! The staff are brilliant, the instructors are great and know how to push you while keeping the workout lots of fun."
"I attended a Pole Tricks class which was a lot of fun and gave me a chance to try something new."
"The classes on offer are wide ranging and interesting, there is something for everyone from the middle aged mother to the testosterone fuelled teenage boy."
Cons:
"No variety in classes and lack of good instructors."
"I just joined this gym a few weeks ago and 2 times been asked by someone if they can use the machine while I'm working out on."
"Point of contact is confusing, when you need to speak to head office there is no direct number or specific email."
"I couldn't stand that the shower rooms and specially the shower booths can get very smelly and dirty."
"Cannot train anytime after 5 properly. Spend most of the time just waiting around for machines."
"The gym is packed and classes are very hard to join unless you sign up within 15 minutes of the classes being posted."
"Their facilities such as saunas are always broken, they have limited availability of classes and it’s always fully booked."
Membership & Contracts
Pros:
"Love training here! When it's busy, it's not overly busy."
"If you want a good gym that offers that slight premium element I would recommend as you won’t be breaking the bank."
"For the price of a membership this is incredibly good value for money, no other gym provides such services."
"Canceling my membership was also easy (if you read the T&C's)."
"I have been working with Dan and it’s been a great experience."
"Like other Gymbox gyms, this one is well equipped with a great range of classes, friendly reception staff, and a DJ."
"Also the free parking!!"
Cons:
"With Gymbox, they lock you into a contract that means even after your membership trial of 3 months, you cannot cancel it without paying an extra month."
"The free weights for the barbells are a joke, they are then literally impossible to take off."
"Aggressive contract you are unable to get out of, even after my contract period they make you jump through a lot of hoops to get the account cancelled."
"Classes always full and rush hours you can't do exercises even on jogging carpet as instructors take opportunity to take over main gym area for classes."
"Not to mention it’s next to impossible to book a class! You have to book the night before and they’re booked up in seconds."
"Lure me in Said no commitment or contracts but after I leave the gym continue to charge me and said I have to complete another billing cycles to cancel."
"This gym is not worth the money. AND if you want to quit, you have to essentially give two months notice on a rolling contract."