Nuffield Health Paddington Fitness & Wellbeing Gym Reviews Summary

Customer Service

Pros:

• "The staff are approachable, helpful and friendly."
• "The manger named Luke has been very helpful, kind and welcoming with my journey in this gym."
• "Thank you so much for your help. I really appreciate your kindness."
• "The customer support team is also very understanding and helpful."
• "The staff are super friendly and are always happy to offer technique advice or have a chat on the gym floor."
• "The reception staff are friendly and gym staff are really helpful."
• "All staff have been incredibly polite and my trainer is extremely reliable dependable and punctual."

Cons:

• "The manager not only talked over me, he had the nerve to say he I checked the changing rooms less than an hour ago!!"
• "Really poor attitude to members."
• "Service or quality of service is from random to non existent, no working system for ANY service issues resolutions."
• "Very rude reception staff! very unwelcoming girls who works at reception."
• "Really pathetic customer service, and awful towels that they should pay us to use!"
• "Very unprofessional service."
• "Terrible service for the amount of money you pay very unprofessional overly nosy staff besides 1 of them."

Facilities & Equipment

Pros:

• "Best squat racks and deadlift area I’ve seen in a gym."
• "They have just added all new equipment which is good."
• "The equipment is basically brand new and top of the range, loads to choose from and had everything I needed to do my workout."
• "The machines, weights and pool are of excellent quality."
• "Machine are various, very new and cleaned, there is loads of choice if you are a passionate bodybuilder that needs to work all the body parts."
• "Brand new, clean machines and equipment, which are not lacking in any department."
• "I love this gym... they have some amazing new equipment, fantastically skilled/friendly staff and great classes :)"

Cons:

• "The gym equipments are so old (and I mean OLD)."
• "Some of the machines are broken and some are very old - and I did no notice any changes to rectify the situation."
• "Average equipment crammed into a basement bunker without natural light."
• "The techno gym upgrade is a shame as the old weight racks were much better than the cheap new equipment."
• "After the renovation the gym is overcrowded to the point when exercise becomes a safety risk."
• "The equipment that you want to use is always taken and if you do get hold of a bench, the weights you want to use are never there."
• "Gym is pretty dirty about all of the time, very small and crowded, in addition the machines go out of commission for weeks at a time."

Cleanliness & Maintenance

Pros:

• "Floors are clean, lockers have been clean and toilets have always been clean."
• "The space is generous, immaculately clean and it offers a great range of classes."
• "The changing room are spacious and clean, the showers are immaculate."
• "Diligently and consistently clean, friendly attendants."

Cons:

• "It's far too warm for high intensity aerobics."
• "The staff are lovely but the changing rooms are always dirty especially the showers."
• "The lockers are an ABSOLUTE disgrace: they have never ever been cleaned, only a few are working."
• "It is dirty. Machines are dusty, corners are dirty."
• "The men showers and toilets are a disgrace with flies, disgusting smell and dirt."
• "Very dirty gym, men go to the sauna with a tow instead of wearing swimming trunks."
• "Appallingly dirty on a regular basis, even worse over the weekend."

Value for Money

Pros:

• "Membership fee is totally reasonable and the sales team and front of hours are always most helpful."
• "Taking advantage of a generous student discount."
• "Great gym, would love to join but not for £120 pm. £80pm for that gym is fine."

Cons:

• "Beware. You may never be able to cancel your membership."
• "This is the worst gym I’ve ever been a member of by far and yet for some strange reason, this is by far the most expensive gym I’ve ever been to."
• "Expensive membership at about GBP80 per month."
• "Definitely not worth £89 a month. Very disappointed."
• "Sadly this place is really overpriced."
• "All this for over £80 per month."
• "Quite pricey overall, not best value for money."