Energie Fitness Gym Kilburn Reviews Summary

Staff and Trainers

Pros:

• "Ieva Vitkute, was very helpful and knowledgeable."
• "A staff member named Jordan was very helpful to me."
• "It has been great working with Ieva."
• "The staff seemed super helpful and friendly."
• "All of the staff are lovely, knowledgeable and enthusiastic."
• "Club manager Julianne was very helpful and polite."
• "The staff are so helpful, friendly and the gym has a vibe you won't find anywhere else."

Cons:

• "staff member profiled me as a criminal in public."
• "I don't even think the instructors are qualified at all, some of the classes are so bad"
• "Unfortunately it is often full of a lot of gym bros 🙄 who don’t know how to put away equipment or unrack."
• "The new staff let the team down. Bad communication, disrespectful, lazy."
• "Not impressed with one Staff in particular who showed extreme attitude when I wanted to ask a question."
• "Staff don't really care."
• "PTs just want your money, they don't ask about your goals at all."

Equipment and Facilities

Pros:

• "There was varied equipment to use."
• "Energie Fitness Kilburn is a great gym! They've got boatloads of equipment, ranging from newer modern cable machines to older (less modern) gym equipment."
• "Good range of equipment for weight training, functional and resistance training as well."
• "Lots of high-quality, modern equipment."
• "The general cleanliness and maintenance is great."
• "A nice range of equipment old and new school."
• "The gym is kitted out with wide range of equipment; most of it brand new."

Cons:

• "Lack of refilled cleaning stations."
• "It's difficult to find enough weight plates and dumbbells in the peak hours."
• "Machines break while being used which is dangerous."
• "Half of equipment broken, always packed with morons and homeless people sleeping in changing rooms."
• "The dumbbells are chaos. There's no order to them, and there seems to be a lack of availability of lower weights."
• "some equipment always broken-"
• "The chest press and lat pull down (non cable) need updating."

Value and Pricing

Pros:

• "A great, friendly, no-frills gym - great value for money, supportive and a good atmosphere."
• "Value for money is excellent so if on a tight budget go for it !!"
• "Unbeatable on price/value."
• "It's very reasonably priced for the area."
• "The prices seem very reasonable."
• "The monthly rate is super cheap as."
• "Great value for money too - cheaper than all of the gyms in the surrounding area."

Cons:

• "Absolute crooks, they advertise as 'contract free' and then charge you £42 plus another month when you cancel."
• "they kept taking money out of my account for no reason."
• "When I cancelled the direct debit, they charged me an additional £43."
• "£20 for the week is a bit steep."
• "Really don’t recommend as they kept taking money out of my account for no reason."
• "Tonight another member who comes here made a false clam against me which is uncomfortable and I refuse to pay £36.99 a month to be called a druggy by anyone!!!"
• "Closing at 7pm on a weekend is just ridiculous."

Atmosphere and Community

Pros:

• "It has a great community feel and generates a sense of belonging, which is rare in London."
• "Wouldn't feel uncomfortable going by myself."
• "The people there were always helpful and willing to give some advice."
• "The staff and trainers have created a welcoming environment to help anyone feel capable of taking on the gym."
• "As an older female, I didn't know what to expect, but everyone was very helpful and friendly."
• "It’s not just a gym it’s a community that’s why I love it ❤️ and everyone is welcomed."
• "They create a real sense of community."

Cons:

• "Decided eventually to cancel my membership because it felt toxic trying to avoid people when visiting a gym."
• "People who train there are so aggressive."
• "Can get overcrowded and could be a bit more cleaner and tidy."
• "People who train there are so aggressive and staff don't do nothing about it."
• "Enjoy personal space? Don't come here. Easily the worst gym I've been to."
• "Minimal gym etiquette among patrons: hoarding dumbbells, taking 30mins on the one thing, not packing up equipment, dropping equipment, excessive grunting."
• "WAY TOO OVER PACKED."

Cleanliness and Maintenance

Pros:

• "The general cleanliness and maintenance is great."
• "The gym is kept clean and tidy."
• "The staff members were diligent in ensuring that the equipment and the gym floor were always clean and sanitized."
• "It's also cleaned multiple times a day."
• "The cleanliness of the facility was impeccable."
• "Gym is very clean, kudos to the sanitary crew."
• "Interior is all brand new and really clean/up-to-date."

Cons:

• "Toilets were in many times dirty but I blame the attendants more."
• "Customers let it down by not tidying up and wiping down after they're done."
• "However not every person respects it and I had the sad experience of someone shouting at me when I asked to respect the distance because the person was standing just beside me without needed for that."
• "Pretty tightly packed, no order on the dumbells rack and old seats."
• "Long waiting times to use any equipment."
• "Many machines need maintenance and I had to be waiting up to 2/3 weeks for one machine to be fixed."
• "im done with energie fitness gym in kilburn, come to think of it; im done with all energie fitness gyms."