Address: 34 Great Queen St, London, WC2B 5AA, United Kingdom
Phone: +442072422580
Rating: 4.3
based on 223 reviews.
Service
Pros:
"The impeccable service stood out, in particular by Sami, who was so sweet and friendly making sure all was well."
"The service was so tentative and the team was welcoming, chatty and they did a really good job."
"Service was great. Staff were friendly, liked to tell a joke, and all said bye as we left."
"Service was great, quick and friendly."
"Service is friendly and attentive."
"Service is fast and attentive."
"The staff were friendly and professional."
Cons:
"She made her own coworkers feel embarrassed to the point that our server apologized to us knowing how rude she was being."
"Then food took ages, everyone got water but us and portion sizing was small."
"Today was probably one of the worst experiences I've had in a coffee shop- slow service, pushed into a corner seat where people are pushing you around while queuing for lunch."
"Unfortunately the service was horrific from the waitress on Friday morning - she was unbelievably rude."
"I was absolutely disappointed with the poor service of the floor staff who were unprofessional, and in dire need of training."
"Terrible service from a place I really like. The manager on the day acted very rudely towards me and my family."
"The service was a little slow as it’s quite busy."
Food Quality
Pros:
"Probably the best breakfast we had in London."
"The food was beyond amazing 👏! There take on a traditional English breakfast was beyond words."
"Food is well worth the money and portions were sizey! A+ recommended."
"The dish was beautifully presented, with perfectly poached eggs that oozed golden yolks when I cut into them."
"The food was delicious...would highly recommend the brioche french toast."
"Food was absolutely delicious, we had the Turkish breakfast - halloumi, fried eggs, parsley & sumac salad, hummus & sourdough toast, and the baked beans and poached eggs (both £9.90), all excellently done."
"The food was on point!"
Cons:
"The halloumi was undercooked so was rubbery and my poached egg yolk was hard."
"One of the worst places I have ever been in London. The food looks nice but it’s tasteless and bland."
"Food was good but not amazing."
"Ricotta on baked beans adds zero flavour."
"The actual food is nicely fresh and interesting but not quite as exciting as it looks on the page."
"The food was very sub par, my salmon was quite sickly and very oily."
"The scrambled eggs were bland, and the 'gatherer breakfast' was a small portion."
Ambience
Pros:
"The decor is right on trend; exposed brick, tall ceilings (at the back) and fine features."
"The perfect brunch in Covent Garden. Fresh and wholesome brunch options with a fine selection of drinks."
"NIce buzzy feel and pared back decor."
"Great brunch menu, nice front of house or inside at the back seating, good for getting any work done, to meet a friend in town."
"Minimal cozy atmosphere with white walls and wood floors but with a vintage twist."
"Love the nook at the back with the interesting decoration on the walls and ceilings."
"The atmosphere was good."
Cons:
"The only ambience weirder than loud dance music over lunch is almost silent dance music over lunch."
"However, there is a bit of sewage smell if you are sitting outdoor."
"Was very cramped seating in Covent Garden literally like being on same table as people next to you."
"Had really loud dance music blaring while just having a coffee and lunch."
"Feels slightly awkward whilst you are waiting for a table."
"It’s ok, food was nice but the tables are tiny and very crammed in."
"Those stools made of metal are so uncomfortable."
Value
Pros:
"Good value for money...we will definitely return."
"Very tasty and down to earth prices."
"The prices seem a little high but the large portions and outstanding quality of the food made it worth it."
"Fair prices for food that’s offered I felt."
"The food is made with high quality ingredients."
"The portion sizes are huge."
"The staff are super friendly, and the food and coffee is A1!"
Cons:
"Not to mention overpriced!! Won't be back!! Not worth the money!!"
"However the price was very much for what we had."
"Regardless of my personal taste the food is waay more expensive for what it is."
"The food was expensive and the portions small."
"And it’s not the cheapest to say the least."
"£5.90 for a juice are simply ridiculous, considering the size of the bottle we received (you’re probably gonna need to order 3)."
"This gets 1 star for the look of the place and a whole star for the staff being great but above all this spot is extortionate!"
Service Charge
Pros:
"Staff will add themselves service charge on the terminal before handing it over."
Cons:
"Not a great customer service.. not worth waiting long time to be served..and at the end with the bad service paying 12.5% service charges!!!"
"Got given takeaway cups without being asked, and then when we sat down (outside) we were asked to leave because takeaway orders aren’t allowed to sit down!"
"I was highly disappointed by The Black Penny for several reasons. Firstly, it costs almost twice as much to eat inside the cafe."
"Whoever was in charge of seating was extremely passive aggressive about the '90 minute rule'."