The Baklava Company Reviews Summary

Baklava Quality

Pros:

• "The baklava company serve quality tasting baklava and a range if unique flavours."
• "The baklava here is actually 10/10."
• "Their baklava is out of this world, especially the Nutella flavor."
• "Every single flavour was beautiful and the portion size was generous."
• "The Baklava was exquisite! I only tried the Nutella one although we bought a platter and had it at iftaar. The whole family loved it!"
• "The best quality baklava ever!! Delicious, not too sweet... Finger licking."
• "By far the best baklava’s I have ever tasted! Lots of unique flavours."

Cons:

• "Burnt baklava, very little actual flavour, the cheesecake they advertise all over social medias was meh."
• "Is this some sort of a joke??? How can you call empty layers of filo pastry with tons of sugary syrup: baklava!!!"
• "Not good baklava at all, mostly pastry with very little amount of nuts and drenched in a lot of oil and sugary syrup."
• "Poor quality baklava with very small inconsistent pieces in size."
• "The baklava was disappointing in all fairness- lacked depth, and was basically pastry drowsed in syrup and with chocolate toppings."
• "The baklava isn't even baklava has no pistachios, nuts or any fillings."
• "Baklava- Heavily disappointed again! I've had fresh baklava before, and this was not that."

Customer Service

Pros:

• "The only reason for the extra star comes purely from the service, the woman with the glasses was really hospitable."
• "Kaika and Snejy both provided excellent customer service and gave takeaway boxes and helped us when needed."
• "Customer service is great as well, the staff are happy to answer any queries."
• "We were well taken care of, always checked up on us."
• "The staff made us all feel so comfortable and at ease."
• "Staff were kind enough to suggest desserts to us."
• "Service was very good, the team was friendly and the tea, baklava and donut came out fairly quick."

Cons:

• "Very disappointed with the level of service."
• "Staff could at least try and put a smile while you're speaking to them, they seem they're doing you a favor (this happened every time i went there)."
• "Staff members are unresponsive and very slow."
• "Upon hearing such good things about this place was extremely disappointed by the service, very amateur like and incompetent!"
• "The service on the other hand was abysmal. Tables were dirty, no one cleaned our table even when we asked."
• "I made two separate orders using the Just Eat platform on two different occasions, and both orders were subsequently cancelled."
• "The staff were very friendly however they lacked in not having enough things on the menu and majority of the items were out of stock."

Ambiance and Decor

Pros:

• "I loved the atmosphere here."
• "Great new location and loads of open space and nice seating area."
• "I love the new cafe, it has a lovely style and cosy lighting."
• "The decor is well done and they’ve gone for the minimal look, the open space and lighting definitely lifts the ambiance in the place."
• "A welcoming bright white beacon on the Commercial Road, I thoroughly recommend The Baklava Company for their hospitality, service and delicious cakes."
• "The seating arrangement was fantastic, with plenty of space and numerous seats available."

Cons:

• "The decor was plain, not cosy cafe looking."
• "Poo weeeee! The damn store smelt like a sewers."
• "In the nicest way possible, the interior and the atmosphere feels like you are walking into a library."
• "The minute I walked in, my nose was hijacked by the toilets."

Value for Money

Pros:

• "The matilda cake was delicious and worth every penny!"
• "The Nutella layer cake was light, fluffy and just the right sweetness."
• "The layered cake tasted phenomenal and the baklavas were indescribable."
• "The bakery items and tea were delicious, and the Matilda cake tasted just right."
• "I think £8 for this gorgeous big slice is just right!"

Cons:

• "The pastries were good but not worth how much they cost."
• "Waste of money, way overpriced, embarrassing to serve to anyone, tastes too sweet and hardly any flavour."
• "There was so much empty space on the tray for a £35 platter."
• "I can't knock off the feeling it's overpriced for what it is."
• "The price is really high for the quantity of baklava."