wagamama milton keynes Reviews Summary

Food Quality

Pros:

• "Wonderful ambience, spacious and private seating and all meals were pact with flavour."
• "The spicy chicken ramen was amazing."
• "Food is always hot & tasty."
• "The food is fresh and was served quickly."
• "Food excellent."
• "The food is always amazing, fair priced and cooked perfectly!"
• "Food so fresh and delicious."

Cons:

• "I had vegetarian katsu curry. This was indeed a terrible dish."
• "I cant believe my eyes reading about food being very good. I bet they never tasted a proper wagamama food! It was worse than Chinese take away."
• "The food seemed to be a microwaved warmed and taste was so bad couldn't have more than few bites."
• "The prawn lost its taste, ramen too soft and the ramen soup tasted like water."
• "The ginger udon chicken noodles were wet/ unflavoured and the meat was pale and soft."
• "The gyoza wasn't cooked properly i can see the chicken doburi wasn't cooked enough it's so pinkish."
• "Ramen and bao arrived cold. Ramen soup was tasteless."

Service

Pros:

• "The waiters know a lot about the food and are very helpful to people who aren't accustomed with the cuisine."
• "Nice atmosphere and attentive staff."
• "Staff were attentive and nice, that’s probably why I didn’t complain about the food."
• "Even in the busy day time of a Saturday all staff were friendly and did their best."
• "Staff are great and very happy to help."
• "The staff are very open to accommodating individual needs."
• "The staff were all attentive to customers needs."

Cons:

• "After phoning the restaurant to vent our frustrations we where put on hold."
• "They didn't come by to clear our plates."
• "The waiter, a tall lanky boy rolled his eyes at us when we politely asked for service."
• "Lost one star at the end as I was left waiting 10 minutes trying to flag staff to pay."
• "Then to top it all off found a hair in my food."
• "Given no compensation on the bill after receiving no sustenance."
• "The staff made us wait about 20-30 minutes before they took our order, and waited on people who had come after us."

Price and Value

Pros:

• "Nice food for a good price."
• "The order came quite fast. The taste is good and the prices are ok."
• "It's slightly more expensive than I'd like but for the high standard, I don't mind this too much."
• "There is a huge variety of food and for very affordable prices."
• "Good food and good drinks."
• "The children's meals are really good value and my little ones loved eating the noodles with chopsticks!"
• "Delicious food and easy to use ordering service."

Cons:

• "Therefore very overpriced for what you receive."
• "A little pricey for a semi fast food and let's face it basically noodles with a different topping."
• "Mainly annoyed by the Kimchi serving size, about 3 tea spoons... for £1 00, it's highly over priced!!"
• "Good service, portion size and price does not match what is paid for."
• "Very poor service, and smaller portion than usual."
• "A dish of karage chicken I just under £6 and you get three small pieces."
• "The new Prawn Kushiyaki starters were great however for their price and only 3 prawns on a plate you're better off getting the Ebi Katsu with 5-6 pieces for 20p extra, more bang for your buck."

Ambience and Cleanliness

Pros:

• "Love the new menu and the outdoor dining."
• "VIBE was casual, chilling, come-to-chat."
• "Seating area is nicely designed."
• "The atmosphere is beautiful and modern and the customer service is super friendly, attentive and efficient."
• "Absolutely fantastic! Short wait and very quick to take our order and get our food out to us despite the fact it was hugely busy! All of the food and drinks were superb, lovely, friendly staff greeting and serving us."
• "The restaurant is always busy because of its popularity. However this never translates into poor service."
• "The service is great from start to finish."

Cons:

• "This Wagamama is not playing it’s part in stopping the spread of corona virus. Rammed full of customers, ok they have screens between groups but no additional space is left."
• "The noise though is terrible. With the music and the people having to shout to be heard."
• "Couldn't help but notice an old chunky cobweb above our table."
• "The atmosphere may sometimes be a little over crowded and feel like a canteen rather than a restaurant."
• "We were freezing because the air conditioning was at 13 degrees."
• "This place is jam packed with people, especially on weekends."
• "Oh my goodness, I have to be very honest here. When this change was launched in the 1990s quality and service were out of the roof. Now it's just like a I don't know how to say it average attempt of Japanese restaurant."

Customer Service

Pros:

• "She was so accommodating and undersing it made my daughters day thank you so much Sharon we appreciate it so much very often we are met with no help with my daughters disability."
• "How can you not love wagas? Go to this one often, the staff are friendly, nothings ever too much, orders come out reasonably close together, they accommodated us and our buggy really well as our boy is only newborn and unable to sit up yet."
• "A special mention to Andrew (general manager) for going above and beyond the call of duty - he was super accommodating with our children."
• "Especially like to thank the first class kind and friendly service received from staff members Tony and Tom."
• "Exceptional levels of service and very good food. Had someone in our party who is wheelchair bound and made great accommodations to make sure she also had a great time."
• "Good food and very lovely staff. They are always super accommodating for my eldest son who has autism and struggles with noise and crowds but who loves their food."
• "Absolutely amazing customer service, a delivery went wrong but omg they not only refunded my money but when I reordered they also put in my previous order for free xx I am absolutely gobsmacked, you can guarantee that I will definitely be buying again... Amazing and thank you so much x"

Cons:

• "It's a shame that deliveroo orders were being prioritised over dining in customers and that is in my opinion a tragedy to a great establishment :-("
• "Honestly ruined the experience for my parents first meal out. I'm sorry but I just wanted to write this as customer service should be punctual."
• "After 10 min I called on a different phone and was put threw to the manager strait away. The manager Rachel was way too bubbly for the situation."
• "We walked into the restaurant and a few of the staff there had clocked us as we walked but didn't welcome us in anyway."
• "Sorry Wagamama - Milton Keynes the way you treated us had put us in a very embarrassing position, being told that “You can’t eat here” loudly in front of other people in the queue is like being shunned in public."
• "Awful Service, waited fifteen minutes for the waitress to finish her phone call before we could order and she deliberately proceeded to serve everyone's but us as the kind hearted soul she obviously is"
• "Ruined my mums 50th birthday!!! She is an unpaid carer to her disabled son and deserves better than this. Shame on you!!!!"