chaiiwala Bethnal Green Reviews Summary

Food Quality

Pros:

• "The karak chai was fantastic, with just the right amount of sugar which went really well with the omelette wrap."
• "The omelette wrap was perfectly spiced and incredibly fluffy."
• "Samosas (large one) were delicious. Not oily at all and one of the best I have had in London."
• "The butter chicken roll was really good, I was taken aback by the mango faluda, which was absolutely delicious!"

Cons:

• "My butter chicken roll was so dry and burnt. It also tasted like fish."
• "The food is nice but the quality varies."
• "The food is overpriced. We paid about 4 pound for a slice of cake and they were all too sweet and dry."
• "We waited 30 mins for the food to arrive only to find that they couldn't be bothered to cook the sausage properly."

Service and Staff

Pros:

• "Staff are kind and the atmosphere of the shop is very nice with lots of seating on two floors."
• "The customer service I have received has been exceptional. I am a regular customer and the staff that I am served by is Jerin, she is always very professional."
• "Overall experience was well over my initial expectation, my waiter was called Jerin from the Bethnal Green branch had helped with everything I needed."
• "The staff were very kind let us in to use the toilet (toilets were clean) while shopping."

Cons:

• "The service was horrendous from the person at the tills."
• "They take ages to serve and then some more time."
• "Unfortunately, there was only one young lady serving and did not have Sugar-free tea."
• "The staff didn't bother to clean it. The staff was quite rude."

Ambience and Environment

Pros:

• "The atmosphere of the shop is very nice with lots of seating on two floors."
• "A nice relaxing alternative for Muslims compared to pubs/bars to hang out and relax."
• "The place looked amazing (as usual) and kept very clean and tidy too."
• "Clean and nice interior."

Cons:

• "The inside doesn't feel light or airy due to the posters on the window."
• "Sitting space is available on 2 floors but relatively small capacity."
• "The place looks very dirty, there was food from earlier customers on the tables and floor."
• "The staff are always so rude here."