Address: Gallions Reach Shopping Park, London, E6 7ER, United Kingdom
Phone: +442038879523
Rating: 4.0
based on 133 reviews.
Customer Service
Pros:
"Staff at the branch Monica and Afifa were very helpful."
"Special mention to Nadeem, he explained the menu and helped us with our order."
"She was attentive, polite and swift with my order."
"Amazing and helpful staff, Neeraj made my experience at chaiwalla wonderful she gave me very good customer service and helped me stay satisfied."
"Thank you Mazhar for your amazing customer service and you was so friendly and pleasant to talk with."
"Exceptional customer service by Harsirat and Afifa, both of them are very perfect in their work and they know what they are doing."
"Great customer service by Afifa who was so polite and helped me in deciding my order."
Cons:
"Customer service was appalling from the girl with tattoo and short hair."
"Asked for a refund but received a cold, rude refusal from a member of staff."
"I was been attended by Haseeb. He was careless and didn't provide no honey in my order only give it a tinny bit to my friend who order just tea and me after getting all my whole order cant even give me a tinny bit for my tea."
"Really rude lady at the front who didn’t even say hi."
"The service was extremely slow and maybe it will be a good idea to lend some more experienced staff to this branch."
"Disgusting customer service from certain individuals."
"I witnessed a disabled woman getting treated very rudely here."
Cleanliness
Pros:
"Clean 5 star"
"Cafe looks so nice, clean and tidy. Specially lighting was so good and nice."
"They clean down the tables for us and were very understanding."
"I love the atmosphere in this branch. The subtle music in the background is great, they’re extremely clean even when busy."
"Space is big and kept clean and looks very well decorated."
Cons:
"Also every empty table was dirty and had left over food."
"Toilets also dirty."
"Avoid at all cost so dirty and food is disgusting and nothing was fresh."
"Restaurant was full of flies, no one cares to clean tables after customers left."
"Management really need to invest in a fly killer. There's flies everywhere all over the shop."
"Table covered in filth, lots of rubbish underneath."
"The restaurant is dirty, looks the floor and tables are hardly ever cleaned, even when it’s quiet."
Food Quality
Pros:
"The food was good Ordered the halwa puri with channa. The halwa was so yummy."
"Overall, there's a pleasant atmosphere and what we did order was good quality Indian street food."
"Food was great and the atmosphere is lovely!"
"Great Karak Chai and delicous Karachi Bun Kabab."
"The food is amazing they have a wide variety of food and the Karak chai is a must."
"Food is pretty good taste and so delicious and for their prices it’s 100% worth it."
"The food is soo good and it's pure hyderabadi taste, Nadeem and Neeraj workers were so friendly."
Cons:
"I have ordered Deshi Breakfast but paratha and masala egg was overcooked."
"We ordered desi breakfast and bun kebeb. All items are over priced and not worth the products we received."
"Overpriced for the portion served."
"The chicken roll was not worth the price as portion was very small and karak chai was tasteless."
"For 2 people in the line and still need to queue for 20 mins. Then 35 mins for food to be served."
"Please make sure customer is getting service for what they have paid. The price is high, but quality of the food and customer service is extremely poor."
"Food over priced …"
Ambiance
Pros:
"This place is great! Atmosphere is chill and cool."
"It’s a great experience. The ambiance is very welcoming and charming."
"Me and my friend's visited chai wala in gallion's reach in UK and the service provided by Neeraj Preet was so amazing and the stores ambiance is excellent and overall experience was sooooooo amazing."
"The ambience in the branch is lovely."
"The food was delicious the ambience was on point and the service by Mohammed was like the cherry on top tried the apple pie chai and kunafa cheese cake with English breakfast loved the food and service."
"I always come back to this chaiwala because of its great atmosphere and delicious food!! Today I was served by the kind Haserb and he was very friendly."
"Absolutely lovely customer service team, store is very spacious, plenty of seating."
Cons:
"Kitchen staff talking loudly conversations can be heard in the seating area."
"This branch has to be the worst off all the local chaiiwala branches as I’ve been to all the ones in east London. Pretty rubbish karak chai on initial visit."
"Beckton chaiiwala is quite ugly. Bunch of guys standing outside smoking weed, the place itself largely empty with loud men around one table."
"The music is too loud and not suited to a breakfast place! Needs some softer background music."
"Been here twice and never again, i dont get these people who open up eateries, with 1 staff member, poor service the guy serving has no social skills at all."
"I came 28th dec Wednesday morning, The guy was very not in the mood to serve I ask couple of items and he said he don’t have, so I took only chai and left."
"Every chaiiwala I’ve experienced so far has had slow service including this one."