chaiiwala Ealing Reviews Summary

Food Quality

Pros:

• "Food is good here, no complaints about food quality."
• "The food is cracking. We had the kebab roll (savoury and tasty), samosa chaat (spicy and filling) and keema paratha (spicy and tasty) - all delicious!"
• "Yes the food was tasty but somehow I thought it would be much better than that."
• "Delicious and quick Indian food. Great spicy flavours, very fresh."
• "After such a long time I had such an amazing masala chai (authentic indian tapri type). The breakfast was amazing- chhole, paratha and cheese omlett."
• "Great selection of Desi snacks/street food and breakfast."
• "The menu offered by Chaiiwala is both simple and relatively traditional."
• "Really nice food, I ordered the desi Breakfast which was tasty."
• "Chaiiwala is honestly the best place to have breakfast ever. Amazing food perfect chai and super good prices."
• "The food taste has changed dramatically since I last ate here, the omelettes were burnt and the dall seemed that if it was dipped into tomato sauce and then served."
• "The food was okish."
• "Not worth the hype. Chai is okay-ish but the other items are way too expensive considering the fact that they are sub-standard."

Cons:

• "Avoid this place if you want some sanity. I ordered 2 keema roti for it to only smell off."
• "I ordered a loaded chips without chilli. I reiterated 3 times no chilli... I received loaded chips with chilli."
• "The food taste has changed dramatically since I last ate here, the omelettes were burnt and the dall seemed that if it was dipped into tomato sauce and then served."
• "The chicken tikka was frankly, a disgrace. We could tell that the masala for pav bhaji had been kept in the fridge for days."
• "Food took almost half an hour for me and 3 children and was just above average."
• "Had a horrible experience..First the taste of the food wasn’t great and i nearly choked as there was a real long thread stuck in my throat which i ate with the roll I ordered."

Customer Service

Pros:

• "We were served by Tej today, who was exceptional and went above and beyond to make sure everything was in order, even at the busiest of times."
• "Right before the food, can I just give 5 stars to the service. The lady behind the kiosk had been welcoming, friendly and helpful."
• "This has got to be the best branch and friendliest place to be,, the food is always 10/10 never disappointed with the service."
• "The Managers/Owners at this chaiwala need to seriously consider hiring more staff."
• "A lady delivered my food I was disappointed with the order initially. However she explained very courteously of the misunderstanding and all was good."

Cons:

• "But the staff service is very appalling. They don’t even bother to wipe the tables with spillage and crumps."
• "Staffs seriously need more training on how to clean the tables properly."
• "Tables are not cleared in timely manner."
• "I think they should just create a clearing station, leave alcohol wipes on the station, leave a note “Dear Customers, Please clear and clean the table for yourself.”"
• "I ordered a loaded chips without chilli. I reiterated 3 times no chilli... I received loaded chips with chilli."
• "I asked for a manager, conveniently there wasn't one around."
• "I went to chai wala few days ago and ordered chai and bombay sandwich.. food is good.. but service is not good from your staff.. one of the staff, she looks healthy, and small; her behaviour is not good with customer.. she treated me very badly…"
• "The Managers/Owners at this chaiwala need to seriously consider hiring more staff. I have been here 3 times and and order of two teas can take up to 15+ mins."
• "Hi all. I came many times here but the staff is rude and arrogant."
• "The service was poor at best. We had ordered the kebab roll (the parathas were under cooked) mogo chips (nothing special) and chai (way too sweet for unsweetened tea)."

Ambience and Cleanliness

Pros:

• "Think of this more as a café and you’ll be fine."
• "The decorations was nice, place was clean, and the food was okish."
• "The environment of the place is very nice."
• "The traditional hot drinks like karack chai and pink tea are amazing. Nice bright decor."
• "The place is clean and the staff friendly."
• "Great street food! Authentic tasty and well priced. The place was very clean."
• "The atmosphere was nice to wait in and we were happy chatting so it didn't make our visit a bad one."
• "The place looks really inviting and the staff seem very nice."
• "The place is clean and the staff friendly."

Cons:

• "But the toilet wasn't clean and the seat was broken not child friendly."
• "The only negative was that the chili paneer is wrapped in a paper cone and it leaked through the paper carrier bag and got all over my cloth bag."
• "Unfortunately I have got disability the sitting can be better because is really uncomfortable to sit."
• "Seen good reviews about the place and sorry to come back with a negative one. Had to wait for 35 minutes for our food... The staff didn't seem to care much, and we only got our food when we demanded that we just get our coffee, forget about the rest and be on our way."
• "That on top of no one in the store wearing masks and customers congregating and eating instore even though we were in the midst of a lockdown."
• "Waited looooooong enough for a local CHAIIWALA to open near us, the CHAI is worth every penny!!"
• "Had to wait 30-40 minutes for a takeaway. Had to ask twice how much longer the order would be."
• "Waited looooooong enough for a local CHAIIWALA to open near us, the CHAI is worth every penny!! Met brother Hassan at this branch mashaAllah very amicable guy and amazing atmosphere for a late night chai with family..!!"