Mad Hatters Afternoon Tea Reviews Summary

Service

Pros:

• "Waitresses are extremely friendly and paid attention to what we need!"
• "Our server, Lay, was divine. Gracious and generous."
• "The staff was fantastic, kind, and so, so, so helpful."
• "Customer service was fabulous."
• "Our waiter Jose was the best waiter you could ask for full of fun and laughter and really added to the experience."
• "Our server, Lay was excellent."
• "The service was very good and informative."

Cons:

• "We never received an apology off of him, he just stormed away."
• "Very disappointed in the service we had received."
• "Unfortunately an arrogant waiter with a French access decided to tell us that it was their busiest period and they would only have a table for us two hours later."
• "The service was very slow. We had to keep looking for them to try to order more tea."
• "It was really difficult to get served."
• "The service was shocking - waiter had a dirty shirt and absolutely no idea as to how to describe or explain the menu to us."
• "Sorry to say the staff wasn’t hands on at all."

Food Quality

Pros:

• "The food was really tasty, the ambience was great."
• "The tea and food were worth every penny, and very well presented."
• "Wonderful afternoon tea."
• "The food and pasties served are good, but not good enough to tell that the food is the reason for coming here."
• "The vegan halloumi and red velvet was my favorite."
• "The savory finger sandwiches and choux were good."
• "The chicken sandwich had the best flavor. The savory items were average."

Cons:

• "You can see crack and stain on the teapots and cups."
• "The price does not reflect in the quality of the Sandwiches and treats, the sandwiches were stale and some of the cake was somewhat bland."
• "We felt that some sandwiches were stale and not fresh."
• "The scones were dry."
• "The food is perfectly average. Not worth the money."
• "The food wasn’t tasty and fresh at all. Most of the sandwiches tasted stale and were rather chewy instead of soft and fluffy."
• "The cream cheese and cucumber was soggy the choux pastry for the crab eclair was burnt and didn't taste very pleasant at all."

Theme and Atmosphere

Pros:

• "The theme of the afternoon tea is amazing."
• "Enjoy the beauty of this place. It is truly a gem."
• "The Alice and Wonderland theme made this tea whimsical and original, while not feeling childish or overbearing."
• "The decor is in step with an elegant Alice in Wonderland theme."
• "The Madhatters theme is done tastefully and not too juvenile."
• "They stick to the Alive in Wonderland theme, going as far as having tea blends inspired by each of the characters."
• "The theme mad matter was really brought us here and it did not disappoint."

Cons:

• "Can’t see the Alice in the wonderland theme."
• "Nothing special about this experience- there was no effort made to create a fun atmosphere with the theme."
• "Unfortunately the Mad Hatter theme was limited to some decorations on the china but otherwise not much of an experience to it."
• "Other than the ceramics and the name of the tea selection, there is nothing else about Madhatter / Alice in Wonderland, not the cakes or sandwiches."
• "The courtyard has no setting related to the Mad Hatter’s tea theme."
• "This is just a hotel lobby cafe with some Wonderland themed plates. The ambiance simply isn’t there."
• "As this was a mad hatters theme, I was left disappointed with the atmosphere."

Value for Money

Pros:

• "I think it’s a good value for what you receive."
• "The tea and food were worth every penny, and very well presented."
• "This was wonderful! Had afternoon tea here with The Ladies and can't recommend it highly enough."
• "The afternoon tea was impressive, very delicious and filling."
• "Coming in at $115 USD for two people, I’d say with the food quality and amount of food given, the price was worth it!"
• "Definitely worth the price!"
• "With free sandwich and tea refills it is well worth the price."

Cons:

• "It’s nothing more than a tourist trap."
• "This was not worth the money especially if you have food allergies."
• "I don't feel that the price is justifiable at all and that the quality could be paid more attention to."
• "It’s far too expensive for what one gets. Oh and on top of it, the prices are higher than advertised!!!"
• "The price is way too high for the quality of food and service. I paid £70 for one person."
• "Very sad and disappointing experience that I would not pay 76 pounds for again."
• "Absolutely not worth the high price tag of £48 pp!"