The Greyhound - JD Wetherspoon Reviews Summary

Service

Pros:

• "Definitely better service and no interruptions or people randomly coming up to me and my friends."
• "Use the Wetherspoons App your food & drink is delivered to your table if you do not want to go to the bar."
• "When it's busy I'd suggest using the Whetherspoons app, it's easier than queueing at the bar."
• "Great using the app for table service."
• "The staff were really friendly and efficient."
• "Staff are friendly and helpful, service was quick and good was nice and hot."
• "The staff were pleasant and helpful."

Cons:

• "Takes a ridiculously long time to be served and then half of them don't know what certain drinks are or where they're kept!"
• "appalling service. left standing at the bar for over 10 minutes."
• "The service is painfully slow anytime there's more than 3 people at the bar."
• "The staff member serving me ignored me despite being next in the queue."
• "Seems you have to be a friend of the bar staff to be served here. I waited over 15 minutes to get served people arriving at the bar after me were allowed to push in because they were clearly friends or mates of the bar staff."
• "Received the poorest customer service I've ever experienced in a Wetherspoons."
• "The drinks took a long time to arrive, almost 15 minutes!"

Food Quality

Pros:

• "The food is very good for a Wetherspoons. Typical prices, and reasonably quick service."
• "Food is always good unlike some other Whetherspoons that I've been to and they give good portions."
• "Superb choice of guest ales food service all very accommodating and immaculate even for a quicky your pizzas very tasty."
• "The food here was great. Came out very quickly after being ordered."
• "Food is very good. Beer is very very good."
• "The food was great, the drinks are very reasonably priced and I would highly recommend the food to vegans."
• "Fish n chips how it should be. Proper crunchy batter and a huge range of beer and ales too."

Cons:

• "Cheap & Bad."
• "When food did arrive some was missing also a hair was in my scrambled eggs."
• "Went there for a mixed grill that was finally brought out raw. Then the jumped up not over intelligent manager said to us well that's how they are cooked. I'm not dealing with people like you. Rude, terrible food."
• "Been here before and enjoyed a lovely meal but this time my pork ribs were welded together and extremely crunchy."
• "Food was dry an burnt,they replaced it with a new Burger and It also was burnt only it was dripping in mustard an ketchup."
• "The food took ages to arrive and when it did it was cold and the replacement was just the original warmed up."
• "All I can say is disgusting eggs not cooked, ordered traditional breakfast and small for my husband got large breakfast and traditional told the girl but no help there, won’t be going back there feeling sick."

Ambiance & Decor

Pros:

• "The Greyhound is on Bromley Town High Street, very well furnished."
• "Otherwise it's a great pub with old decor and even a small seating area outside."
• "Lovely cavernous Wetherspoons in Bromley."
• "Outdoor seating at the front of the building and more upstairs in the sun terrace, some of which is covered."
• "Very cozy atmosphere, outside tables and in the day, the terrace opens up and you can sit upstairs."
• "Big place with cosy nooks everywhere."
• "But they have a rooftop! It's really nice during sunny days! Even if the view is Sainsbury's parking 😂"

Cons:

• "This place is in need of a serious renovation - just cries new carpets and tables/chairs."
• "I think the pub is a shadow of the pub it used to be. They got rid of all the original features and replaced them with Wetherspoon standard mock veneer."
• "Decor is not why you visit a Wetherspoons but this particular pub needs a bit of a TLC."
• "The summer roof terrace is kind of unloved and could be great if a little effort was made."
• "The hygiene was poor, the atmosphere was bleak and the service was non-existent."
• "The hygiene was poor, the atmosphere was bleak."
• "The winter months finds a open fireplace crackling away in the main trunk of the bar so you get an idea of how laid back The Greyhound is."

Staff & Management

Pros:

• "Good pub with helpful staff."
• "If you want to visit a brilliant Wetherspoon establishment, then this is most definitely the place to go to."
• "Staff is nice :)"
• "Having a light lunch with the family was served by Jack pleasant and polite young man read all the order back."
• "The staff are very friendly."
• "The Manager Doreen was cleaning tables etc had a quick hello and made time for the customers brilliant service."
• "A very helpful barman named Connor took his time during a clearly very busy shift to retrieve it for me and was very understanding and professional the entire time."

Cons:

• "I made a massive complaint and Wetherspoons said it was up to her."
• "Most of the staff are friendly and helpful and there is usually a nice atmosphere. However there is a manager who is always rude and insults customers."
• "Incredibly rude staff. Immediately after purchasing a drink during last orders, my friend and I were told to 'drink up quickly'."
• "Arrived to be accused by the manager Richard of doing drugs in a nearby pub, and was refused entry here as a result."
• "Cheap but staff are lazy and rude."
• "However the last time we visited the owner/manager. (The older lady) was really miserable."
• "I'm a regular customer. But today I had a bad experience with an employee (a young boy)."