The Florence Reviews Summary

Service

Pros:

• "Every time we’ve been here, the service has been impeccable!!"
• "The service was friendly and efficient."
• "The barman was polite and friendly, and the service for food was excellent."
• "Staff were very friendly and even brought water over for our dog."
• "The service was lovely. The team are very new, but they handled everything so well and professionally."
• "Staff looked after us really well!"
• "Service was really friendly and timely."

Cons:

• "The Manager was horrible in her attitude and in the way she spoke to customers."
• "The service was slow, had to ask three times for our drinks, that we ordered at the table."
• "Food was okay, but the service is literally non-existent; staff were slow, rude and forgetful."
• "Actually a decent pub but the service is dreadful so giving 1 star to average their score down and make them aware that it ruins the experience of this pub."
• "The service is slow, but all the staff are so miserable it makes for a disappointing experience."
• "Waited 45 mins and asked 3 times before we were actually served at our table."
• "The service is slow, had to ask three times for our drinks, that we ordered at the table."

Food Quality

Pros:

• "The sea bass is highly recommended."
• "The food is at the higher end of gastropub fair and is highly recommended."
• "The food (2 roast porks and 2 kinds burgers) was delicious."
• "Roasts which were delicious, great size portions."
• "Food is delicious, staff is really nice and the ambiance is great with lots of options."
• "The food is great."
• "Food was delicious, with good portions."

Cons:

• "A pint of beer doesn't taste as good in plastic, when they cost £6.30, I'd expect much better service."
• "The food was undercooked and felt rushed in its preparation."
• "However very overpriced Sunday roast (£19) - meat fatty and very dry, and soggy veg."
• "All the casks were empty, my fish and chips was good, but the batter wasn’t crispy."
• "The food looks better than it is."
• "Food is atrociously expensive and nothing special."
• "The fish batter was soggy, the fish tired and grey and the pea puree tasteless."

Atmosphere & Ambiance

Pros:

• "The perfect blend of crowded, but not TOO crowded on a Friday night!"
• "Great atmosphere, good food and friendly staff, the DJ’s are on point too."
• "The Florence is on the edge of Brockwell Park with a great atmosphere and really friendly guys running the bar."
• "A spacious-yet-cozy, clean (shocking!) and ambient hangout."
• "The pub looks AMAZING."
• "The Florence has always been a great spot of mine. The vibe is always popping with a great crowd of people."
• "Easily the best pub in Herne Hill, friendly staff, great food and drinks, unpretentious and comfortable but still a cool place."

Cons:

• "It's not a pub. It's a hipster canteen."
• "Music can be loud, which can be a good thing."
• "Great fun during the day but when the evening staff started the atmosphere changed."
• "I just couldn’t warm up to The Florence…the approach towards service - placing your order at the bar, incurring a service charge for…half the service…"
• "What a soulless place this has become."
• "Very unwelcoming baring in mind a large sign stated wait to be seated and when we stood and waited we were looked at as though we were annoying the hostess."
• "The place is dog friendly and provides a good doing point before or after a walk in the park across the road."

Management & Staff

Pros:

• "They seemed short staffed however they were all working hard and making the best of the situation."
• "Kyriakos and the team were super helpful all day/night and made our day very special indeed!"
• "The new team is great, very welcoming and very good service."
• "Special thanks to Mario and staff for putting so much hard work into this grand opening."
• "We receive a great service, all the staff were very friendly."
• "Staff are absolutely lovely and so friendly with all customers."
• "The florence is a lovely pub with a great atmosphere, serving a great selection of food and drinks with amazingly friendly staff!"

Cons:

• "Supposedly, under new management????"
• "They clearly need more staff - the few they did have were working very hard so it’s the management’s fault."
• "Our Completely inedible meals were returned to the bar for a refund."
• "Food was okay, but the service is literally non-existent; staff were slow, rude and forgetful."
• "Seemed understaffed and poorly managed."
• "The pub was very unwelcoming to a group of Asian women, they were condescending and treated us worse than the other British customers."
• "It’s the second time I’ve been to a comedy night where casual, overt racism by a comedian against a passive audience member has been accepted and celebrated."

Value for Money

Pros:

• "At the moment they have a happy hour deal for cocktails which is good value."
• "The DJ sets were brilliant, can’t wait for their next festival!"
• "Managed to get in for the Flo Fest last Saturday, absolutely incredible experience."
• "The food here really isn't good."
• "The beer selection is rather good."
• "The garden out the back was so pretty and well sheltered for those windier days!"
• "Great food. Lamb was done perfectly and potatoes skins was so awesome we ordered two more servings."

Cons:

• "However very overpriced Sunday roast (£19) - meat fatty and very dry, and soggy veg."
• "The pies were overpriced, undercooked and served with broccoli, condemned to be the sad, wet supporting cast in a movie that should never have been made."
• "The whole meal was OVER priced at £35 per head and not worth it."
• "Also inconsistent pricing with some greedy staff enforcing a mandatory 'service fee' making a burger and chips a whopping £14.30."
• "Stop trying to do things on the cheap and support your workers!"
• "Food can be much improved. Chicken springroll, though sizable, was dry and flavourless."
• "Usually love this place but today I was eating a noodle dish and I almost choked on a noodle only to discover it was a piece of string!"