Wollaston BMW Reviews Summary

Customer Service

Pros:

• "The team gave me a warm welcome, very quickly seated me and discussed how everything would be arranged."
• "I had an amazing experience buying my used BMW from Wollaston BMW, and this is all thanks to Dan."
• "Wonderful experience at this branch. I was helped by Simon and he has been first class from the start to finish."
• "Top customer service from Dan, can't recommend him enough."
• "Extremely satisfied with my purchase from Wollaston BMW Northampton & a big thank you for Grant Drage for his excellent customer service."
• "The parts team at BMW Wollaston are brilliant always go above and beyond."
• "Reception staff are very friendly, helpful and knowledgeable."

Cons:

• "Make sure they send you some 'proof' of booking a loan car, because it is likely the loan car is not booked, as promised, or cancelled for other customer because my service is not profitable as a recall?"
• "The only apology we have ever received was when the servicing team scratched one of our cars entire wheel rim while reversing out of the car wash."
• "What an inexperienced staff. Coffee was good while waiting and everyone been calling me Sir. Well done BMW🤦‍♂️"
• "They say that they are qualified BMW technicians, but they couldn't notice an engine warning light."
• "Not the service you expect from Main Dealer BMW."
• "The servicing team, managers nor other staff members very rarely call back when they say they will."
• "The complementary wash and vac was also pretty bad, when i got home i noticed there were soap marks all over the car including the windows."

Sales Experience

Pros:

• "I am now the proud owner of my dream car and Jack ensured I knew everything about my mini."
• "Very pleased with the service I received. Thanks to Kevin too for your help."
• "Paul was so helpful and nothing was too much trouble for him. He’s extremely personable and gave me genuine good advice."
• "I just purchased a 630d. I love the car and I am highly impressed by the way the staff treated me."
• "Fantastic service from start to finish! Adam Marks in Sales really went the extra mile."
• "Every single person I had contact with was incredible. I felt really reassured that I was in safe hands and making the right purchase."
• "Since the purchase nearly two weeks ago the attention to the little details from Dan has been fantastic."

Cons:

• "In a time where the car buyer is scarce you would assume customer service and loyalty is key... who knows maybe times are changing for the worst."
• "The valuation on my bike was way off, maybe it’s a standard practice."
• "Will I use them again, you guessed; no."
• "After sorting tyres out by myself (wear & tear items) I reached out for help within the used approved warranty & it’s radio silence."
• "It turns out that they actually do not have a loan car for me and 'there is nothing they can do' with a house full of BMWs."
• "Do I trust the pricing no, do I trust Wollaston, no. They are a money machine who have frankly lost their way and have forgotten how to service customers."
• "Bought a car from them, but the idrive service data was incomplete/inaccurate and they claimed they could not correct it."

Facility & Amenities

Pros:

• "In terms of the dealership, it is a clean and tidy place. I was offered hot drinks on arrival and during my stay."
• "I would have no hesitation whatsoever in buying a car from Wollaston BMW, they are a credit to the industry."
• "This is a great dealership; I recently sold my car with help from Darren who then arranged for the outstanding finance to be settled and for me to receive the residual equity pay-out."
• "Excellent service start to finish. Couldn't fault Mark French for sorting my new car."
• "We bought a car here this week and couldn’t have asked for a better experience."
• "I can highly recommend Wollaston BMW - 5 Stars!"
• "The car was also brilliant and we are delighted with the experience we had."