Zizzi - Westfield (White City) Reviews Summary

Customer Service

Pros:

• "Customer service and design of the place is top notch."
• "Exceptional customer service, our server did a great job."
• "Amazing Italian eatery! The staff are incredibly lovely & accommodated a seating change quickly & kindly - I'm super impressed!"
• "Seated in a few mins, waiters were really friendly."
• "Keti at Westfield White City Zizzi restaurant was brilliant."
• "The staff were very kind and even patient with us because we were so spoilt for choice and were taking a bit longer than usual."
• "The staff were so friendly and helpful. Always checking on us without being annoying."

Cons:

• "One of the worst restaurant I ever visited imagine an Italian restaurant they can’t even cook rissotto over that they are short in manpower only three waitresses serving all costumers and they never even smile in your face."
• "No one spoke a kind word to us for our entire visit."
• "Visited on a Friday evening, the place was not busy (quietest of the restaurants on the strip) but staff seemed flustered."
• "Firstly, they were understaffed, there were no waiter just the manager and bar tender."
• "The food is not true to what is advertised."
• "Absolutely dreadful, won’t be back. Staff were rude, grumpy and very unhelpful."
• "Staff don’t want to work."

Food Quality

Pros:

• "Great way to shop and dine, Zizzi's... Relaxing interior, great service, delicious Italian cuisine and absolutely no leftovers!!"
• "They also serve really nice kids menus for toddlers and older kids for a good price."
• "The food was great portions are big."
• "Food was delicious - 5/5."
• "We have ordered the lasagne and it was super tasty, very well presented and I can with confidence compare it to proper Italian lasagne."
• "Food always fantastic, you should be in love with the menu!"
• "The food was hot and very tasty, I had lasagna and my partner had the pork meatballs."

Cons:

• "Unfortunately the pizza here is disappointing. It's largely tasteless."
• "The food took such a long time to come and when it did it was dry, cold and not fully cooked."
• "Sorry but the taste wasn’t good, seems like microwave chicken, even the fries taste funny!"
• "The food probably cost them £5 to make. Not coming back."
• "I actually puked in the restaurant the food there made me puke."
• "I've given two stars because my companions had good pizzas. Mine was absolutely awful."
• "The food itself was average, nothing spectacular."

Atmosphere & Design

Pros:

• "It's a beautiful bridge traveled by many cars, but also by infinity of pettiness that delight your eyes."
• "Zizzi's is always a great choice."
• "The restaurants atmosphere is very relaxed and outgoing, and I would definitely recommend bringing your friends and family over for a pleasant gathering!"
• "A cosy warm family friendly sit down atmosphere."
• "Dined here twice (so far), restaurant is very nicely decorated."
• "Wonderful place to eat typical Italian things, The place is very curious and beautiful, we loved it."
• "The decoration was Beautiful."

Cons:

• "The place was empty yet staff ran around like a bunch of headless chickens, maximum 3 tables of diners."
• "Our table was near the stairs to the loos and it smelt of urine."
• "The machine going around with the plates looks happier than anyone working in there."
• "I went for a nice evening meal with my friend on Saturday, and the entire restaurant was filthy."
• "It was 34 degrees that day and there was no aircon in the restaurant!! It was boiling hot."
• "To top it all, we watched the manager drop a takeout meal on the floor, scoop it up and then the chef decant it into another box. Disgusting"
• "The food was lacking for me personally."

Service Efficiency

Pros:

• "Shopping with your family is so easy and fun, excellent baby changing rooms(Jane lewis) and washrooms(clean and modern)."
• "The manager there and staff really looked after my wife and I when we had a wrong dish served to us 3 month prior, they really do care."
• "Food was lovely and we had a great time - cannot wait to go back. :)"
• "Really nice atmosphere 👌 and the service was on point."
• "Food was great, chef prepared everything on time."
• "The service by Laila was amazing! She brought some colouring crayons to help entertain our little ones whilst we looked at the menu."
• "The staff were fabulous very welcoming, polite, helpful, and attentive."

Cons:

• "Funny enough you can pay cash but they don’t give change, What is that? It’s strange company police for me."
• "The worst place ever! Went there with a toddler and there is absolutely no respect or recognition of that fact."
• "The baffling service continued as our side salads arrived first, without any cutlery provided to eat them with."
• "Staff were very slow. The food was not great."
• "Waiters were lovely. The waiting time on the other hand was ridiculous."
• "Do not eat here. So terribly disappointed as someone who has to eat gluten free."
• "Oh man, but the service is HORRIBLE."