Fireaway Pizza Bermondsey Reviews Summary

Food Quality

Pros:

• "Food is freshly prepared and made-to-order in front of you, and cooked in a wood-fueled pizza oven."
• "Been here multiple times, and never been disappointed by the food. Always tastes great."
• "The pizza tasted delicious. Good value for money and a quick respite for hunger."
• "The pizza quality is great! Place may not catch your eye initially, but the food quality is great!"
• "This was the first time I was eating at Fireaway Pizza after hearing about them from a friend. I like thin crust pizza and this being wood fired, tasted delicious."

Cons:

• "For the given price - I found their pizza to be just average."
• "Worst pizza place I've ever been to. They're very stingy with cheese and toppings."
• "The crust is not edible or enjoyable like the crust at Papa Johns for example."
• "The worst pizza so far i have tried in London. No taste at all. Pizza was soggy and wired smell coming from the pizza."
• "You cannot really call 'Pizza' what you do here! This is pure plastic dough with toppings that are most likely to be mouldy."

Service Quality

Pros:

• "Very friendly staff. Very quick preparation for a made-to-order pizza."
• "Customer service is top notch and very friendly delivery made by Aashiq, delivering my order promptly and spoke politely."
• "The staff was super nice! he even made 1/2pizza custom pizza so I can try different flavour 😁."
• "The meals are very tasty. Their meathead pizza is delicious, including the service which was very good."
• "The staff is great, mainly Sabrina who is truly amazing, always very kind and friendly!"

Cons:

• "Staff are rude. And their hygiene practices are questionable!"
• "The staff very rude they said they don’t have tap water when it’s illegal to don’t serve water."
• "Terrible service. I ordered with Uber eats and they had a buy 1 get 1 free offer, I ordered a pepperoni pizza expecting to receive 2 but only got 1."
• "Horrible service they are so rude I’ve ordered chicken strips they didn’t tell me they have some flavours for strips."
• "One of the worst experiences i have had as a customer, a late night order which was delayed 30mins."

Ambiance and Hygiene

Pros:

• "Indoor seating is basic, but good. Plenty of seats, warm, and cups you can use upon request."
• "Amazing pizza place. No stuffy air and over-emitted carbon dioxide in the store. On the contrary, the ventilation is good for a dining space especially in a pizza restaurant."
• "They have some stools to sit on and eat there but their main business seems to be takeaway."
• "Great pizza in just three minutes! Very convenient at 11 pm :) The staff is super friendly, and it’s cosy inside."
• "This is a REAL gem in a neighbourhood that doesn't have much to offer. The pizza was amazing, with fresh ingredients."

Cons:

• "Place inside looked a little bit messy."
• "The boxes are folded by bored delivery drivers with dirty hands communicating with workers all chatting in a different language which ain't very customer friendly."
• "Happened multiple times the the cashier was handling money to then preparing and touching the food without changing gloves or washing hands!"
• "Found what appears to be mice droppings on my pizza, was completely shocked by this."
• "The lady uses gloves to take money and then with the same gloves she made the pizza."

Value for Money

Pros:

• "Second time I ordered pizza from Fireaway and the pizza did not disappoint. Amazing pizza for a reasonable price."
• "Open super late, so never an issue getting a nice fresh hot pizza here when the craving hits. Highly recommended!"
• "Really really good pizza. A distinctly local venue but with high quality service and pizza. £7.99 for a 12 inch which is great value!"
• "Great consistent pizza at a good price. Always speedy and the staff are friendly and no fuss."
• "The pizza is great and reasonably priced."

Cons:

• "I ordered their firestarters from Deliveroo. The delivery was super late (35min). The worst pizza so far i have tried in London."
• "The pizza was cold as ice, the potatoes very warm, the sigil of the pizza box was opened, I did the order at 9 p.m. I received my item at 10.30 p.m."
• "Food was ok tonight but not ready on time, again. I was collecting and paying cash."
• "OK pizza, terrible staff. I normally use another very good pizza place in the area but have also often wondered what this place was like."
• "Used to be good. Not now. Phoned in order for us to pick up, wasn't ready when we arrived (over an hour later) 1mm-thick topping, service charge for no service."