Richmond Road Medical Centre Reviews Summary

Quality of Medical Care

Pros:

• "Their service has been exceptional throughout my time with them."
• "The entire team, from the receptionists to the medical staff, has always been professional, caring, and attentive."
• "I just had my blood tests with nurse Kay Dean and it was such a positive experience."
• "The majority of GPs are kind, patient and knowledgeable."
• "The doctors and nurses here are a huge positive in our community - they are deeply compassionate and so clearly care about their patients."
• "The Richmond Road Medical Center doctors and nurses are truly best in class."
• "Dr Chaudry is a very polite doctor who always explains all information thoroughly."
• "The care and empathy from these doctors is really amazing, no matter what you’re asking for help with."

Cons:

• "Poor and disrespectful treatment of patients - for example, I was told to expect a call from a doctor multiple times but the calls never came."
• "When you request a doctor appointment, you may end up being scheduled to see a nurse instead."
• "They might schedule you for a double appointment, cancel one, and then claim it was a 'misunderstanding,' insisting that you still need the second appointment."
• "The doctors at this practice are actually one of the worst. Most of these reviews you see with patients writing the doctors name and giving such high compliments are their own friends and family."
• "Don’t trust the 5* reviews. They either turn you down for whatever you ask for or sway you away so they don’t have to do their jobs properly."
• "They provide none-very little help for sick children. They don’t communicate properly about illness/cause/problems/appointments."
• "Incredibly stressed doctors that are only interested in moving on to the next patient."
• "If you don't already know what your issue is your doctor here won't help you, as they literally ask 0 follow-up questions about your health."

Appointment Accessibility and Efficiency

Pros:

• "You rarely have to hold for long periods when calling, and their phone system tells you where you are in the queue."
• "I phoned the surgery this morning for a blood test. Not only did I get a date for the next day, but 5 mins later I got a call to tell me that they could fit me in with Ms Begun immediately."
• "The Richmond Road experience is what a GP experience should be. Can always get an appointment same day if I call in the morning first thing at 8am."
• "This is the best practice I have ever been to. If you call at 8 and need a call back from the doctor, you get a call back the same day."
• "Recently moved to Hackney area and needed to move doctors. Registration was super quick and easy and got an appointment almost straight away."
• "Really great GP, I have referred everyone in the local area to register. I've never had to wait more than 48 hours for an appointment even if it's not an emergency."
• "The surgery runs a good triage service which means you can always get an appt, or avoid one, whenever you need."
• "Having recently needed my doctors (been registered since birth) desperately and not been able to get through, I decided to register with RRMC and within one day my registration had been completed, I had managed to book an appointment and speak with several members of staff about my issue."

Cons:

• "I've had an in person appointment here with a nurse who was very friendly and amazing at her job. The doctors have been okay too once you manage to get an appointment. The issue is that it is impossible to get an appointment."
• "Please avoid this practice at all costs for the following reasons: When you request a doctor appointment, you may end up being scheduled to see a nurse instead."
• "I have tried to make an appointment 3 days in a row now online and now phone call today for an urgent enquiry only to be told Saturday is the earliest date to speak to an actual GP."
• "Getting an appointment is akin to buying concert tickets for a really high demand show, where you've got to be online at a specific time (talking minutes, not hours, first thing in the morning) to snap up one of the very few available appointments."
• "I wouldn't recommend this clinic to anyone. I registered with them in September (now we're in December) and I haven't see the Doctor even once!"
• "I am blown away by the care and commitment all members of this medical practise have shown to me. I registered within the day, I had a call back from the receptionist to make sure I had received digital confirmation. An in person appointment with the Dr was available the following day."
• "Had the most uncomfortable sexual health check-up with what is apparently the only nurse at the clinic. Did not ask me a single question (not even about my previous medical or sexual history which feels like a given)."
• "My children attended the Easter event at Richmond Rd surgery and Wow 🤩 we were all blown away! The surgery was completely revamped into a gorgeous fun house for children while still fully functioning upstairs with Dr’s seeing patients."

Staff Attitude and Professionalism

Pros:

• "Their reception team in particular are outstanding- unfailingly efficient and friendly."
• "The lady on reception is always kind and wants to help resolve any issue for the patients."
• "The reception staff are super friendly and efficient they solve your problems super quickly."
• "I’ve been looked after by the professional team for the last 10 years. The staff is caring, attentive, knowledgeable and most definitely driving an ethos that encourages the surgery to practice a preventative medical approach instead of just curative."
• "The reception and medical staff at this practise are friendly, professional and efficient."
• "Richmond Road Medical Center is the best I have ever been to. Very friendly, responsive and helpful front desk/receptionists."
• "Receptionists have been super polite and all nurses and doctors have been good in person."
• "Very friendly staff, welcoming, efficient and easy to talk too."

Cons:

• "Tried getting an earlier appointment today as I’m so so ill and the head of the practise just got so rude to me."
• "The whole booking system is complicated, ableist and it causes more stress than necessary."
• "I have changed from another local GP (the queens bridge) and expect better decent service."
• "I am newly registered at this surgery and came to have bloods taken. At reception, I was promptly seen to and treated with the utmost respect."
• "Please don’t be fooled by the fake reviews, which the practice seem to monitor v closely. Poor and disrespectful treatment of patients."
• "Run down surgery, sullen and unhelpful reception staff."
• "Receptionists have been super polite and all nurses and doctors have been good in person. However, office manager was passive aggressive to me."
• "The worst GP surgery they treat you nice at the start so they can get more people for their surgery and then after they don't even care."