Oriental Canteen Reviews Summary

Price and Value

Pros:

• "The food is straightforward and delicious and very good value."
• "This place serves delicious and authentic food in a casual no-frills environment for low prices."
• "The food tastes authentic and is surprisingly very cheap given its location."
• "Food here is fantastic reasonable priced and on top freshly made delicious multi Asian style menu from Chinese to Malaysian cuisine etc."
• "Offering consistently good food, green tea, beer and soft drinks in plastic cups, all at a very reasonable price."
• "You can get any of the specials with rice or noodles for six quid, which is unheard of in South Kensington."
• "Food was cheap, delicious, good portion sizes, all round very good."

Cons:

• "Dirty and cheap environment for the price a mid-range restaurant."
• "Even for being quite cheap food is over priced!!"
• "Prices have risen by +50% over the last 1-2 years."
• "The prices have massively increased. We had to ask what the breakdown was as there is no detailed bill given."
• "Portion sizes have been significantly reduced and prices have increased."
• "Prices are going accordingly with what you get."
• "Very cheap but very low quality, everything is microwaved."

Customer Service

Pros:

• "The waitress was lovely and helped me pick a dish."
• "The service was friendly and efficient."
• "Staff are friendly, chatty and they actually remember what you have all the time."
• "The service is incredibly friendly and fast."
• "Staffs very friendly, service good and polite."
• "Good service and workers very friendly."
• "Service is no fuss, no frills, yet decent and respectful of customers."

Cons:

• "The restaurant charges EXTRA 10% of the price when paying by card (WITHOUT NOTICE)."
• "Undoubtedly the worst customer service I've ever had in my life. The waiter was rude, spoke very poor English."
• "All with a very bad customer service. Never again!"
• "Rude service of female owner."
• "The service is pretty crap. But it's really cheap and very decent food."
• "Really rude staff."
• "Super bad attitude is like they hate you as soon as you step in."

Food Quality

Pros:

• "A real Hong Kong feel in the hearth of London!"
• "This is a great place when you're looking for hawker centre style food."
• "Very tasty and cheap chinese. Cooked from fresh with real spices, not bought in sauces like lots of more expensive and vastly inferior restaurants."
• "Been going here for years don’t know why the reviews are so bad they are the best love the food especially wonton soup and the spring rolls and the noodles with bean sprout affordable and the best Chinese food."
• "Food delicious and fantastic."
• "The food is very delicious and affordable."
• "Delicious authentic Malaysian / Singaporean food, superb service, and really cheap too!"

Cons:

• "The food is quite bad, even the special dishes of the day tasted rancid."
• "Food is grade 1 awful. Worst Kung po chicken in my life."
• "Food was quite terrible - clearly no thought had been put into making them; rice dry and flaky, sweet & sour pork more onion-y than porky."
• "Poor quality of the ingredients, for instance the beef in the black bean sauce which was too salty."
• "Horrible microwave blasted and pulverised food!!"
• "The food was not tasty at all, I tried a lot of Chinese restaurants, but this one it has no flavor at all."
• "The chicken was dangerously underdone, the portion was small and no vegetables had been used in the preparation at all."

Ambiance and Environment

Pros:

• "Definitely a hole-in-the-wall experience."
• "Nice little place that very much reminds me of being in Hong Kong or any quick bit places in Asia."
• "If you want to grab a quick bite between visiting the museums, consider giving OC a try!"
• "OC is a popular spot for the Chinese students at Imperial College and for good reasons."
• "Lots of Chinese students were eating there so that's a good sign."
• "Great value no frills food speedy service."
• "Brilliant, and tiny, restaurant with some of the most authentic food you'll get outside Chinatown."

Cons:

• "Don't expect a great atmosphere."
• "Not suitable if you wanna sit down and chat as the place is pretty cramped."
• "Typical tourist 'trap' because of South Kensington location Extremely dirty and not hygienic!"
• "Very very small portions!"
• "Dirty. Expect to clean spoons yourself before you eat."
• "Wasps flying around everywhere. Please avoid."
• "The portions were not even in the size of starter size."