Mrs Chew’s Chinese Kitchen, Westfield London Reviews Summary

Menu Variety

Pros:

• "Short menu so decision making is easy."
• "The menu is affordable in general."

Cons:

• "The menu lacked variety and authenticity."
• "Limited options for vegetarian and halal eaters, leaving us with few choices."

Food Quality

Pros:

• "The Sweet and Sour Chicken was absolutely amazing."
• "Their Roast Duck with Rice tasted great, with super tender and flavourful meat."
• "Really good food! Surprisingly green noodles with a potent flavour."

Cons:

• "All dishes were totally TASTELESS."
• "I found hair in my food, which completely ruined my meal."
• "The chicken was one the best I had. Soft tender with crispy jelly skin."
• "The ‘soy and vegetable’ spring rolls were small, dry and tasteless."
• "The fried chicken rice and chicken noodles smell and taste was like eating expired rotting chicken meat."

Customer Service

Pros:

• "The service was great, the team was well engaged."
• "Friendly staff and quick service."
• "The quickest service, and the nicest people who took care of our requests quickly."

Cons:

• "Inflexible when someone asked to swap out noodles for rice."
• "The women that was taking the orders was extremely slow."
• "Nobody explained when or how or where to pick up the food."
• "Service was bad. No instructions telling you where to collect food."
• "Staff were uninterested and dismissive."
• "Terrible customer service, I went last monday and ordered black bean beef with noodles."

Value for Money

Pros:

• "The food was good value for the money spent."
• "Prices are reasonable for London."

Cons:

• "Prices high for the small portion sizes and tiny amount of protein."
• "A very expensive bland Chinese food."
• "Overpriced for food court offerings."
• "Very poor quantity and quality."

Ambiance and Atmosphere

Pros:

• "The atmosphere and the presentation of the food along with the portion size are great."

Cons:

• "Devoid of atmosphere but then this is a mall food court so expectations were not high."
• "The most dustiest restaurant with the most knacks food."
• "Very slow !!!"