Hong Kong City Reviews Summary

Food Quality

Pros:

• "The Dim sum were delicious and the custard dumpling was the best."
• "Been hear numerous times for dim sum and have to say it's always been consistently very good."
• "Food is really nice, very wide variety of dishes, great ambience and atmosphere in the venue."
• "Updated post in September 2021, their Lobster noodle is yummy!"
• "Great food selection. Chinese restaurant to have a lot of Chinese customers can only be said that if natives loves it you will get best experience of Asian food selection."
• "The Dim Sum is great and comes quickly, the cheung-fung is top notch."
• "The food came out fast and was really good."

Cons:

• "Forget about having dinner here. Absolutely abysmal quality, below par, expensive and zero atmosphere."
• "We had to send back the BBQ pork as it wasn't sweet at all and it was as salty as sea water and dry."
• "The sweet and sour chicken tasted like old meat."
• "The capital ribs were like rubber as if not cooked long enough."
• "Most foods were brunt and can't see any skill in their foods."
• "The special fried rice looked like it was leftover from another customers and reheated, it had no taste at all."
• "Yesterday, the lemon chicken was served in a sickly sweet sauce with dry chicken; the sweet and sour pork tasted as if it had been sitting out for a while."

Service

Pros:

• "Nevertheless the staff and service is wonderful and well worth it to visit at least once to make up your own mind."
• "Staff were friendly."
• "The staff were quite friendly and nice."
• "Staff were really friendly and efficient, the price was really reasonable and the restaurant is really nice once you’re inside."
• "The waiters were extremely lovely and helpful."
• "Really polite and humble staff."
• "The staff went out of their way to make sure we were happy and comfortable."

Cons:

• "Worst experience ever. DO NOT GO. We waited 30 mins to be sat, which was fine. We went into the room at the side, there was no one serving the tables."
• "The service was awful, the staff aggressive and the bill inexplicable!"
• "Terrible customer service."
• "The manger was so rude. I have never been shouted at by a restaurant 'owner'."
• "The same old staff who once used to be polite have become utterly miserable and rude."
• "Service is very poor, no attention to customers and food took 45 minutes to arrive cold!"
• "Service disappointing booked for a time only to waited 20mins to be seated while others moved ahead."

Price

Pros:

• "Food is pretty good for the price at £4.80-£6 per steamer."
• "Prices have gone up since the pandemic but still better than Chinatown ones."
• "Very well priced, freshly made and delicious...."
• "Dim sum is reasonably priced and quite good."
• "Relatively cheaper than other restaurants in London! I think it’s worth it and I’d recommend it!!"
• "Foods quality has been improved, reasonable price."
• "We loved the meal that we had. I felt the food was reasonably priced."

Cons:

• "Also, £7.20 for plain Pak Choi? Shame..."
• "We spent £25 per person and we came out hungry."
• "Expect to pay around £30-£35 per person."
• "I am really upset because I paid a premium for this meal."
• "Misleading pricing, cold food, unfriendly staff."
• "Overpriced, not value for money."
• "Poor quality food. Buffet is a waste of money."

Ambience

Pros:

• "Started well, nice atmosphere."
• "Great dim sum place for families and big groups."
• "But they were open today on Christmas eve when others weren't."
• "Inside is cavernous with full tables of young and old Asians, with many multi- generational families - it was really buzzy."
• "Hong Kong City has a very beautiful interior design and the staff is kind and calm here."
• "Lovely atmosphere. I adored the authentic feeling of the restaurant."
• "Nice interior, can be romantic, people even have their wedding here."

Cons:

• "The place looks old... the cracks in the ceiling, and the half restaurant left dark behind the tables at the back."
• "The place is dirty, the furniture is old and worn-out."
• "The decor is ancient as well."
• "The restaurant floor could do with a bit of cleaning."
• "Fish tank is disgusting and has never been cleaned."
• "The atmosphere was weird, quiet, not music or anything, empty place, just 2 tables eating."
• "Place looks cluttered and disorganised and the food is overpriced and horrible...last year it was shut down because council inspectors found rat poop on food preparation areas....avoid!"