Urban Meadow Cafe Reviews Summary

Service

Pros:

• "Excellent service (specially Enrich)."
• "The staff were attentive, helpful, and considerate."
• "Friendly and attentive staff from manager Aniaz to the waiters."
• "Each employee provides outstanding customer service, every single day."
• "We were looked after really well by Richard who was super attentive."
• "The spanish waitress was fantastic she provided great service not intrusive but on the ball and made sure we had everything we could have wanted."
• "The staff were all very friendly and keen to help."

Cons:

• "No one came to my table to take my order so I had to go up to the bar to order."
• "We were seated for 1 hour and had to ask where our food was."
• "Service was very poor considering the place was pretty empty and there were a lot of staff flittering around."
• "No staff/waiters were outside to manage this situation."
• "The staff were incredibly slow."
• "Service - our waiter was nowhere to be seen most of the time."
• "Service was almost non existent."

Food Quality

Pros:

• "Food was lovely can't fault it."
• "The food was delicious."
• "The sandwiches were nice but I loved the cakes."
• "Cakes were amazing but the macaroons were simply divine!!"
• "The selection on the platter was varied, the cakes and the sandwiches were very good."
• "The food & coffee was delicious."
• "The food was out of this world and well worth the money."

Cons:

• "The chicken cease sandwich was disappointing, basically salad on top of a slice of bread."
• "The food was basic too."
• "The scones were very dry and didn't have much taste at all."
• "The turkey was a turkey roll, sliced."
• "Most of the food was stale and the scones were rock hard and bone dry."
• "Food was relatively well presented but pricey considering it was tasteless."
• "Calamari was over cooked and the soup was out of a can."

Ambience and Cleanliness

Pros:

• "Excellent value for money, gorgeous setting, very clean and attached to a hotel."
• "Such a lovely venue with great decor and a large outdoor space."
• "Nice large cafe, nice presentation as well."
• "The seating is comfy and very beautiful though."
• "What a beautiful place, the terrace is one of a kind."
• "This place is wide, calm and peaceful. Staffs are very kind and polite."
• "A lovely, beautiful place with great and friendly staff and AMAZING FOOD!"

Cons:

• "The place didn't look tidy or even clean."
• "The place didn't look very nice and the outdoor area was dirty."
• "They could make more of an effort to keep their outside seating area clean."
• "The outside dining of the Urban Meadow Cafe at this Double Tree Hilton, has open access from the street at two points of entry which are left unmanned and no security."
• "The 'function area' was the hotel breakfast area."
• "Nowhere to hang coats, and the toilets are quite far away in the hotel lobby."
• "The afternoon tea itself was measly. Four finger sandwiches per person and a few tiny cakes."