The Lost Hour Reviews Summary

Atmosphere & Decor

Pros:

• "Loved it! Fantastic sports bar!"
• "Nice place, maybe a bit rough round the edges but it's a sports bar."
• "The décor is quirky and the different seating everywhere is funky, upstairs they have pool tables, really nice food!"
• "Great little gem in Greenwich. Great music at a good volume level."
• "A nice place and nice friendly staff. It's not super fancy but has pool, sky sports and I suspect nice food so somewhere you spend a few hours very happily!"
• "Gorgeous little pub for the weekend. Has promotions through the week. Almost never any trouble, and plays a wide section of sport."
• "Great atmosphere, great staff, lovely food...if I was more local would come again without question."

Cons:

• "Feels more like a sixth form common room than a pub."
• "The most miserable bar staff I've ever encountered anywhere."
• "We left hungry and thoroughly disappointed, we were looking forward to it for days."
• "One of the worst pubs I’ve been to in years."
• "A standard local boozer, nothing special."
• "Pubs should cater for all customers not just those who like sport."
• "Calling it ice cream is a stretch, it was ice and cream."

Service & Staff

Pros:

• "Staff were so so friendly..which makes up for the limited menu."
• "Staff are very welcoming and add to the enjoyable experience."
• "Staff members Lukasz & Angelika were brilliant very attentive and polite."
• "Alan, a bar staff, was phenomenal. Reminded me of what bar service should be, friendly, efficient and helpful."
• "All the staff especially Eloise were lovely and attentive."
• "Shane on the bar was very welcoming and always had a lovely smile on his face."
• "The bar stuff are really helpful and kind and the pub is ideally situated between the main parts of greenwhich and greenwhich train station."

Cons:

• "Wouldn't show the football they’d advertised on the screens other than a tiny one upstairs, the staff were rude, didn’t have half the beer taps on."
• "The manager is the rudest person I've never seen."
• "Horrible experience.. The waiter forgot our order so it took one hour to be served."
• "Very poor customer service. Treated like unwelcome guests from the moment we walked in to the moment we left."
• "Confronted one of the barmaid about it, not even an apology and started to give me attitude."
• "Bar maid was moody, food took an hour which isn't great with 2 small children."
• "Staff didn’t want to take ownership and blamed it being their first day back which isn’t good enough."

Food & Drinks

Pros:

• "Really good value for the wings on a Wednesday, and an incredible gin selection so would go there again!"
• "Lots of large screens to watch live sports on."
• "Great prices and selection of drinks."
• "Good spot for footie. Decent food. Great prices."
• "Came in for breakfast the other day and loved the food, especially considering the prices- Definitely good value for money."
• "The food was absolutely amazing (being a chef myself I'm pretty picky)."
• "Amazing for vegans! Crazy amount of selection for vegans & vegetarians."

Cons:

• "Burger was really small and pretty tasteless."
• "The beers we had all tasted vile, like the lines haven't been cleaned."
• "Limited menu and still messed up my order. Pints aren't great, might be the pipes."
• "Food was slow and when it arrived it was wrong (cheese burger missing cheese sauce and other sauces)."
• "Cold cheese slice and undercooked bacon in 1 burger, other burger missing slaw, coriander and sesame seeds, so no actual meal was correct."
• "The food was a bit sub-par. We ordered the Sharer which arrived after everyone else's food had arrived and been eaten."
• "Food that was served didn’t come as expected with main parts of the meal missing and generally lacked taste."

Management & Policies

Pros:

• "The apparent change in management has also seen a change quality."
• "Fantastic bar, very reasonable prices for Greenwich, manager really nice guy."
• "The manger and bar staff are great people always very helpful and very kind."
• "The manager also happens to support the best NFL team in the league, and often plays the America Football on Sunday nights."
• "Lovely manager but seriously needs to change his staff."
• "Great pub, the beers were cold and fresh."
• "My favourite pub in Greenwich, great food, great prices, lovely staff and a pool table."