Address: 13 Brook Grn, London, W6 7BL, United Kingdom
Phone: +442076033174
Rating: 4.3
based on 218 reviews.
Atmosphere & Ambience
Pros:
"The atmosphere is a little less casual than your average London pub, it has a wide range of drinks on offer and plenty of seating inside and in the beer garden."
"Visited after work with some colleagues. Place was packed and a great atmosphere. Managed to find seats for 5 of us to eat. Excellent food, excellent service and a great vibe."
"Really cosy pub - the real London experience with large fires and small areas where you can sit with friends to chat."
"Really nice, traditional British pub with a lot of room for bigger and smaller groups. The beer garden in the backyard is also really nice and spacious."
"It's like a TARDIS. From the outside it's an oldey worldy small pub, but from the inside it is big traditional, full of atmosphere, great garden."
"The entire atmosphere is totally great, very cosy, very warm."
"Wow!!! What a cozy place with an atmosphere I can only liken to that of a cosy cabin with homely touches and so many cosy nooks to hide away in you are simply spoiled for choice."
Cons:
"Not as cosy as it used to be 5-10 years ago."
"Sadly it's just not what it used to be."
"Not only do they offer a lamb option but it was the best sunday roast I've had."
"The meat was fatty, cheap cuts and so over cooked and chewy I couldn’t finish it."
"What really lets this pub down is the food."
"It’s over priced for the quality and amount of food."
"I've never seen so many flies in a pub, hundreds - it was mental. And full of kids running around all evening too."
Service
Pros:
"Service is very good and helpful."
"Excellent food, excellent service and a great vibe."
"Staff appeared friendly enough."
"Always offering good pub-type cuisine with great service and a wide selection of lagers."
"Better than the average rating suggested. Went for Sunday lunch. Super nice food. Good service and a cosy atmosphere."
"The service here is amazing and the staff are extremely friendly, as soon as you walk in you are welcomed and the ambience is warm."
"Staff are really great, always friendly with great service."
Cons:
"A staff member was a complete melon."
"The whole experience unfortunately was unpleasant and when we gave feedback at the end to the manager, she was very defensive."
"Service was VERY slow."
"The staff seemed totally inept and lifeless, our server lacked basic customer service skills such as welcoming us."
"Lovely venue but the staff and kitchen completely let the place down. Staff at the bar verges on the unpleasant."
"Really appalling service, was celebrating my birthday there yesterday and ordered some Aperol Spritz, which came very watery and when tried to talk to the manager about it she was the rudest and most defensive person ever."
"Extremely rude staff, we had Claire; eyes-rolling, head shaking - not sure she belongs in hospitality."
Food Quality
Pros:
"Just about perfect! Stopped in for a coffee and something sweet before an appointment and found a great menu, friendly staff, and so many lovely nooks and crannies to sit that it was hard to choose."
"The food is like often in gastro pubs pretentious on menus but it is really good."
"The fish batter was crisp and delicious."
"The food was very nice and reasonably priced, with a good choice on the menu."
"The Christmas Food was really fantastic, with such an excellent choice available."
"Fish and chips were done well with great sauce on the side, mushy peas and vinegar."
"The food tasted and was presented well."
Cons:
"Roast potatoes where hard, Yorkshire puds must of been out of freezer defo not home made, very expensive for what it was."
"Sunday Lunch today was atrocious."
"apart from the chips which are consistently bad tastes like fried chip shaped mash potatoes"
"The chips held too much oil for me to be able to finish them."
"Overpriced, bland and dry crab burger, very average fish&chips."
"The quality of the duck in particular left a lot to be desired."
"The food is something you’d want to avoid though. All meals weren’t up to scratch."
Location & Setting
Pros:
"Well situated opposite Brook Green space."
"It's tucked away between Hammersmith and Shepherd's Bush, somehow protected from the crowds."
"Lovely outdoor space at the back with fairy lights and lots of greenery."
"A great venue! Cheerfully scenic location on the Green, absolutely lovely staff, tardis-like in size, unfolding fabulous nooks and a vast, well-kept garden."
"The beer garden in summer is also a nice touch but can get really busy so I would recommend going early to secure your spot."
"The garden is also gorgeous with beautiful fairy lights that feel really romantic."
"Spacious beer garden with coverage from the sun if you want it."
Cons:
"NOT CHILD FRIENDLY!"
"Closing off and cleaning the main toilets early in the night (unprofessional) and leaving one female toilet, but 3 urinals and a toilet for the men, nice! And yet the toilets were filthy all night too."
"I am really shocked that on one of the hottest days of the year, the pub CHOOSES to close it’s beer garden at 21.30."
"DO NOT TAKE YOUR PETS TO THIS PUB!!!"
"I was shocked and outraged when a couple of weeks ago I found my dog playing with a rat trap"
"I suggest all don't go to this pub."
"One main dish came 5 minutes after the first 11 with no explanation or apology."