Kinghams Reviews Summary

Customer Service

Pros:

• "Staff were friendly on the telephone making the booking, you get confirmation by text (and a reminder) and I found them to be helpful and knowledgeable in person."
• "Keith at Kingham's was very helpful. He was courteous and took time to explain what needed to be done to diagnose the reason for my engine light on the dashboard being illuminated."
• "Nice to come across business that cares about its customers, delivers with professionalism and a good customer experience."
• "The proprietor Keith Kingham personally greeted me when I came to collect the car and went through the bill with me giving me an explanation of each charge."
• "Very easy to book in and answered all my queries that i had an advance."
• "As usual the team were extremely courteous and efficient."
• "The team at Kinghams make me feel comfortable and confident when I bring my car for MOT & servicing."

Cons:

• "Keith the owner has lied to me on many occasions forcing me to pay hundreds upon hundreds of pounds for things that aren't necessary."
• "STAY AWAY FROM THIS GARAGE. IT'S OWNED BY A THIEF AND A LIAR."
• "I even witnessed Keith himself struggle to steer while driving my car but lying through his teeth while doing so saying it was fine."
• "Seat customer service said kinghams would be called on Monday & a request made for the owner to call me back... I received a call back from Seat on Monday saying that she’d spoken to the owner and that he had told her he wouldn’t be calling me back?!"
• "The rude lady on the front desk initially presented me with a bill for £1800."
• "Imagine stealing half a bottle of oil !"
• "Keith also threatened to not perform testing on my car as it was 'unfit for road use' due to these depths and was forced to buy 4 new tyres for no reason."

Quality of Service

Pros:

• "They worked on the car immediately and I was soon back on the road and able to meet all my appointments."
• "So happy to have found this garage so close by. The team at Kinghams are so professional, trustworthy and work to such a high standard."
• "I had a full service and MOT on my Alfa Romeo Giulia, couldn't be happier with the service, it really was above and beyond what I had experienced in other garages."
• "They were very helpful, no pressure but keen to help us do the right deal."
• "Another Subaru airbag recall story and another customer lucky enough to have found their way to Kinghams. What can I say other than that their approach and transparency was like a breath of fresh air."
• "I would recommend kinghams without hesitation and would certainly go back to them keep it up kinghams."
• "They consistently deliver top-notch work, ensuring my car runs smoothly."

Cons:

• "I collect my car few days later and straight claim. Bumper and rear doors in different colours."
• "Kinghams kept our car for weeks and charged us a bomb. Didn’t even fix the car."
• "Supposed to be an 'approved' Alfa Romeo service centre yet they refused to work on my Alfa, reason given because I'm in contact with Customer Services."
• "Since this being fitted my steering has failed at least once every single year resulting in me having to return my car to them."
• "But potentially installing a 2nd hand tyre and charging for it as if it’s new is disingenuous and unprofessional."
• "I was sent a video and was not happy with what I saw as it was all lies, it was like they was purposely trying to find things wrong."
• "I feel cheated by Kinghams as they didn’t actually do a good job but also lied about the problem with first control unit and then gearbox which was not the case."

Communication

Pros:

• "Normally at some point during the day I will get a text message with a video attachment showing issues or how the service went."
• "They will keep us in the loop as to how a service or MOT is going and if anything has to be rectified."
• "They keep in touch by text messages and share videos from under the car, so that you can see exactly what needs to be done."
• "Their communication was very good and I was given the confidence all would be ok."
• "During the day I received 2 videos of the work being carried out (airbag replacement) and a call to let me know when the work was completed."
• "The staff's expertise and friendliness make every visit a pleasure."
• "Their commitment to customer satisfaction is unwavering, evident in their transparent communication and prompt service."

Cons:

• "Keith Kingham is always about and happy to chat to his clients."
• "cleverly they've failed to log many of my car's visits so that it appears this isn't true when seeking help from SEAT."
• "How ironic that Kinghams have these cards at their reception asking ‘Would you score us 10/10, If not, we want to hear from you’ ??? Clearly they don’t want to hear from you and only want people to leave them 10/10 scores!"
• "Also to note is the staff are nice and well presented, though on occasion, I have experienced a frosty attitude if they are having a busy day."
• "Felt the communication was poor, but wouldn't have minded as much if I hadn't been accused of going behind their back for trying to get clarification from Seat customer service as to why my cambelt warranty wasn't applicable."
• "He didn't even test the fault but felt it appropriate to ask for £200."
• "Thanks Kingham’s, I will never, ever come back to your garage."