chaiiwala Knightsbridge Reviews Summary

Food Quality

Pros:

• "The first bit resulted in an explosion of flavour and spices in my mouth. Wow, I never imagined that food could be so flavourful!"
• "The Shakshuka at Chaiiwala was made well. The spiced tomato sauce was rich and flavourful, and the eggs were nicely perfectly."
• "The quality of food was exceptional."
• "Chana Tika rice bowl was delicious (highly recommended)."
• "Butter chicken roll-up small, but quite good!"

Cons:

• "The aloo pratha is very oily and can give you acidity the entire day."
• "Chicken had no flavour to it the naan was not crispy and thin it was more like a pita bread rather than a naan."
• "The kebab was the saddest one I’ve ever had eat."
• "Mac‘n‘cheese: hot and cheesy-creamy. Loved ‘em!"
• "Food wasn’t all that in my opinion, I see a lot of good reviews but when I went staff were not on top of things and customer service wasn’t all that."

Service Quality

Pros:

• "The service was also super friendly."
• "The staff were very friendly overall a very good experience."
• "In addition to the food, I was also impressed by the service at Chaiiwala. The staff was friendly and attentive."
• "A special mention to Hishaam and Mohammed for their amazing service."
• "Ridham at the counter/ ordering was very helpful in selecting our menu."

Cons:

• "It takes them nearly 20 minutes to serve the food which being a desi fast food joint is not good."
• "Untrained staff. Disappointed. Bad Food, the environment is terrible and on top of that below average service."
• "Would not recommend if an individual is looking for good tasty food. The worst food and customer service."
• "Staff are not professional here, I would recommend that a supervisor or manager to be present here at all times as Staff can't be trusted to run this place unattended."
• "The staff were literally INCAPABLE of even doing that! They had no clue what/how to refund, and took a FURTHER 10 minutes to figure it out."

Ambiance and Cleanliness

Pros:

• "The shop is clean trendy well decorated and has a warm atmosphere."
• "Chaiiwala is a popular Indian eatery in Brompton Road, London. It is known for its convenient and reasonably priced foods and friendly service."
• "Nice little cafe to grab some authentic Indian tea in the middle of Kensington, 3-5 minutes walk from Harrods. Very pleasant ambiance."
• "Chaiiwala - Knightsbridge. an easy ten out of ten, this place is beautifully decorated with a very happy and helpful team."
• "Very aesthetic and clean breakfast/brunch place! The vibes were amazing and the food was great."

Cons:

• "Parking around the place is a nightmare, as most of the spaces are for residents until 10 pm on weekdays."
• "The only thing that I personally didn’t like was the small space if you plan to sit outdoors."
• "The restaurant is good usually (honestly speaking). But today 17/05/2022 at 12 am I had to send the order back 3 times and even though it’s their mistake, the person at the counter refused to fix my order before I pay."
• "A very big concern for me was the toilet facilities which were incredibly dirty and for this reason I can only give this chaiwala a 2 star rating - I won’t be visiting this branch again."
• "The food was terrible with no flavour, and the tea I ordered had this little plastic floating around."