Royal Quarter Reviews Summary

Service

Pros:

• "Service was quick, the food was tasty and the portions are very reasonable."
• "Service was good and the staff was particularly polite."
• "Service was fairly quick and staff were friendly."
• "Great vibes and very friendly staff."
• "The staff are all wonderful, even when it is busy (which it often is at lunch) and nothing is too much trouble."
• "The waiters here was so helpful and kind."
• "We had two top notch takeaway cappuccinos which were served with a smile."

Cons:

• "We spent 45 minutes waiting to see a waiter and once we ordered it was 20 minutes for the coffee."
• "The staff really need to work on paying more attention to what's going on, I've waited a long time on multiple occasions for service and also to pay the bill and it's not appeared that they were overly busy."
• "Terrible service. We order burger and salad and it took over 40mins."
• "The waitress has been chatting with someone and ignoring us all the time."
• "Service is slow and the waitresses are rude and can't speak English."
• "Slow, disinterested staff and food took a very very long time to come out despite not being busy."
• "Extremely disappointing experience. Waiters were slow and not very helpful or nice."

Food Quality

Pros:

• "Great cafe with really good food and great selection of juices, soft drinks and pattiseries."
• "This must be the best burger I have had in London... it was juicy, succulent and cooked to perfection."
• "I ordered a smoked chicken salad and everything in it was so delicious and fresh."
• "The food was just perfect!"
• "Burgers were amazing!!"
• "A lot of my colleagues ordered breakfasts which looked really fresh and delicious."
• "The food was excellent, the staff very friendly and the ambience was a little loud but relaxing nonetheless."

Cons:

• "The chicken had dark bits in it and looked very unappealing."
• "All I can say is that everything we had was poor including the French toast and the poached eggs on toast."
• "It's quite hard to get hummus wrong really but hey they managed it."
• "Very disappointed, quality very low given the high price."
• "Absolutely disgusting pieces of chicken in the cesar salat. Like they were 4 days old, taken directly from the refrigerator."
• "Food is extremely bland! I had the curry sandwich and could barely taste anything."
• "Food was bland, served barely warm."

Price

Pros:

• "The prices are reasonable and portions are on the generous side."
• "Very well priced."
• "I thought the price was reasonable for what you get."

Cons:

• "Bought some juice, was very expensive. Won’t come again."
• "Terrible salad. Menu said £5.50 take away, turns out it’s £9.95."
• "7.95£ for one scone. The highest margin scone, ever."
• "Very pricey coffee shop/restaurant near Victoria station."
• "Pricey for what you get, even by London standards."
• "Too expensive for the service we got."
• "Really disappointing portion of Fish and Chips for £16.50 as a takeaway is bloody expensive."

Cleanliness

Pros:

• "The restaurant itself is clean and welcoming. The bathrooms are very clean as well."
• "The restroom is also nice and clean."
• "Looks and is modern and clean."

Cons:

• "The place was infested with flies."
• "Disgusting toilet, they have not been cleaned for ages, mirror, sink all filthy."
• "Toilets were disgusting not been cleaned for days."
• "First of all, we got in just because we wanted to use the restroom but the toilet was a disaster. Very dirty I'd say..."
• "Broken toilet in the gents and in the ladies, sanitary disposal box smelled - and this was at 11am."
• "What should improve is the poor hygiene in the bathroom, not only that but they also charge for eating while sitting down, attention very slow."
• "The only letdown I have is with disgusting toilets, both male and female toilets are poorly maintained."

Staff Attitude

Pros:

• "The owner & staff were friendly."
• "The lady who served us was very friendly and attentive, willing to have a quick chat despite she was quite busy."
• "Staff is very friendly."
• "Every staff was very kind and polite."
• "Great stuff! Especially one waitress, Miss Magda!!"
• "The staff are super friendly as well."
• "A wonderful little place, lovely staff and in a great location."

Cons:

• "Wish I could give them zero stars."
• "The new staff are just awful."
• "Very rude staff and slow on a lunchtime rush."
• "The staff really didn’t appear happy to be serving customers."
• "The supervisor was far from being nice both towards his colleagues and customers."
• "No apology at all from the rubbish bar tender and manager."
• "Staff rude and disorganized."