Haven Hafan y Môr Holiday Park Reviews Summary

Accommodation

Pros:

• "Caravan was spotless."
• "We stayed in a great caravan in a nice quiet little place."
• "The chalets are pristine and modern with ample space inside and out for my family of 4."
• "Our cottage was immaculately clean, tastefully furnished, and offered breathtaking views of the sea."
• "Both caravans were immaculately clean upon arrival, and rather modern."
• "The caravans are great quality and well furnished."
• "Caravan itself very clean and well equipped."

Cons:

• "In the caravan the plates dishes pans etc all dirty and greasy."
• "The caravan could of been cleaner, and as the weather was wet, we couldn't get in without stepping in mud."
• "The caravan wasn’t great, it was clean but smelt badly of damp."
• "The caravan was clean but shabby... the trim was missing off the kids bedroom cupboard and the wet room was Rusty."
• "Waited two hours to get in the property the caravan was not cleaned had to report it before any body came out to clean it."
• "The caravan was really unclean with a badly stained carpet, dirty chairs, fingerprints all over the windows/tv."
• "The caravan hadn't been properly cleaned as there was cobwebs and dead bugs around the caravan."

Staff and Service

Pros:

• "Staff are fabulous and always helpful."
• "Every staff member we encountered was very helpful and personable."
• "The manager couldn’t have been more helpful and gave us a free upgrade which was beautiful."
• "All of the activity staff were super nice, Matty in particular excels at his role, very personable."
• "The staff members go above and beyond to ensure that guests' needs are met promptly and with genuine care."
• "The staff on the kids activities are absolutely outstanding, especially Ryan and Mike on the climbing wall."
• "All the staff were super friendly, kindly and helpful."

Cons:

• "The most disappointing thing was the lack of cleanliness in the public areas."
• "Toilets are grubby, bar areas are always dirty and not adequately staffed."
• "Some of the staff at the pool & other facilities etc were excellent and then some didn't care at all."
• "Staff were less than interested or bothered."
• "Staff again miserable."
• "The staff barely spoke or made any kind of contact, in fact we felt avoided and could see other customers getting frustrated as well."
• "From the minute u walk in you feel a nuisance, staff were miserable."

Food and Dining

Pros:

• "With its breathtaking surroundings, top-notch amenities, delectable dining options, and exceptional service, it's no wonder that this retreat stands out as a true gem in Pwllheli."
• "We especially relished the seafood specialties."
• "Food in the coast house was good, we did have one issue (under cooked chips) this was fixed super fast so brilliant overall, loved the desserts."
• "Food was great with lots of cost saving deals on offer."
• "Onsite food was good and reasonably priced."
• "The fish and chip shop was delicious."
• "The dining options at Hafan y Mor are simply outstanding."

Cons:

• "Papa pizza was horrendous and the chippy needs a warning."
• "The food is basic on site and on the pricy side too."
• "No coffee shop on site, service was very slow and food overpriced and not good quality."
• "The restaurant prices were shocking and food their is mediocre."
• "The restaurants need looking at. Too expensive and poor quality."
• "Absolutely shocking when it comes to being able to eat."
• "Keep well away from the restaurant the food is rubbish the service not any better."

Activities and Entertainment

Pros:

• "Just back from a week here with 2 children ages 5 and 7. They had an absolute blast!!!"
• "Full itinerary of activities each day specifically for our kids age group."
• "Entertainment is fantastic. All day for the kids then 8pm onwards for evening shows."
• "The adventure golf course and go-karting track provided endless entertainment for the entire family."
• "Night time entertainment is fantastic, and caters for everyone 👍"
• "The kids loved the other activities like build a bear, sand art, and magic."
• "Loads of good activities for the kids....mine did den building, off roading in 4x4, climbing, adventure Golf and swimming."

Cons:

• "Booking system a rip off. If you don't make it on time, you lose your money."
• "The activity booking system... you cannot be spontaneous at all."
• "However It would never work or load up. So we had to queue for at least 45 minutes every time we wanted to go on any rides or activities."
• "The downside was the lack of a toddler play area - no toddler swings, slides or climbing frames etc. were on site & we had 3 toddlers in our party."
• "The evening entertainment was repetitive most nights and they only had a very few songs."
• "The evening entertainment was a bit of a letdown."
• "The seaside squad is now a semi digital affair."

Cleanliness and Maintenance

Pros:

• "The whole park was well looked after and staff were always available."
• "The area was lovely and tidy and quiet."
• "The pool is amazing and clean."
• "The beach is absolutely beautiful and spotlessly clean and the views are stunning."
• "The pool was clean and lots of staff, all very helpful."
• "The site itself is very well maintained, very clean and the landscaping done really nicely."
• "This is a brilliant Haven Camp🎉It’s kept pristine!"

Cons:

• "The Funworks toilets were dirty. Most of the soap dispensers empty."
• "Swimming are was a huge disappointment. We thought the floor and walls were mouldy but it was dirt."
• "The toilet and showers are disgusting they never get cleaned."
• "This place has major hygiene and maintenance issues."
• "Oodles the soft play area was really mucky. Discarded trash under the equipment."
• "The changing rooms were absolutely disgusting and put us right off the pool."
• "There was black mold all across the bedroom walls."