Burger & Lobster Threadneedle Street Reviews Summary

Service

Pros:

• "Yohann was amazing, he was attentive to my table and made sure our needs were all attended to."
• "Your professionalism, attentiveness, and friendly demeanor made me feel incredibly welcome and at ease."
• "Welcoming staff (kudos to Yohann)."
• "I love how attentive Wesley and Yohan serve us throughout the dining experience."
• "Service was great, Yohann was attentive, friendly and fun."
• "The server was very friendly and attentive."
• "Front of desk was friendly and helpful."

Cons:

• "Only bad thing was dirty plates and plates were cleaned up before we had finished which was quite rude."
• "Our server mistakenly brought the broccoli with the mains as we wanted it with the starters."
• "They didn't ask if we wanted sauces or anything, and only came back to check when we were nearly finished."
• "Service wasn't great, items from the order were missed, and then food was delayed."
• "But had to keep calling for service to give order."
• "Service was very prompt, though a tad slow on drinks (busy bar?)."
• "The service was very slow and impolite to say the least."

Food Quality

Pros:

• "Served with salad and lemon butter sauce, it was fresh, tasty and very satisfying."
• "The food was really fresh & thoughtfully made."
• "The food was served hot, and freshly cooked."
• "The food was really nice."
• "The food was amazing, me and my friend had the prawn and lobster croquets as a starter and i can genuinely say i could eat them all day everyday with the beautiful sauce they served it with."
• "Food was delicious, the earl gray watermelon lemonade was amazing."
• "Food was fantastic."

Cons:

• "Lobster was okay but would have preferred it a bit more grilled."
• "To be brutally honest the food is not worth the extortionate amount it costs."
• "The only thing enjoyable were the cocktails."
• "The lobster roll had a couple of small pieces of lobster shell in them."
• "After I had two bites into the burger i started to feel hot, sweating belly hurting and nauseous."
• "The vegetarian burger tasted fishy."
• "The lobster mac and cheese came late, disappointing as it was cold!! Only had 2 bits of lobster in it too!"

Ambience

Pros:

• "Delightful place. Friendly service."
• "Amazing B&L location with brilliant staff and beautiful interior!"
• "Atmosphere was fa-bu-lous!"
• "It was really a good experience here with great atmosphere!"
• "Amazing location, amazing atmosphere."
• "Such a beautiful place."
• "Absolutely loved the place. The decoration and general look of the restaurant is also very well polished and unique, with super high roofs and spacious dining areas."

Cons:

• "Came for the 10 pound lobster, waited in que for 2 hours once seated we then waited a hour for our food when it did arrive fries were cold butter sauce was cold overall got what we paid for I guess."
• "There's clearly a problem with a fly infestation at this branch."
• "The couple sitting next to us was obnoxious and ruined the atmosphere."
• "The place was quite crowded and it was unfortunately very difficult for our group to talk to each other."
• "Our waitress looked high, she ordered everyone’s dinner except mine, everyone finished eating and I was still left waiting."
• "Layout was strange, centre of the restaurant the tables are all tightly packed together."
• "It's not really a place I'd feel comfortable at."

Value

Pros:

• "The staff were helpful, pleasant and the quality of the food and service is worth the price."
• "The food, reasonably priced, especially considering it is London."
• "Both dishes were so lovely and you got quite a lot of food, so the £25 price for the main was well worth it."
• "You can get a 2 course meal and cocktail for £30-40."
• "Delicious lobster! They have a deal of a burger and a lobster for £38. Enough for sharing with a friend."
• "As with most things these days your money doesn’t go too far but I would say it is not too bad here."
• "It could be slightly expensive but the overall experience is totally worth it !"

Cons:

• "WATCH OUT: portion sizes shrunk and price went up."
• "Portion size doesnt reflect well from the prices charged neither does the service."
• "So being charged £4.50 for water was shocking and not impressed could believe it when I seen the bill!"
• "But he later charged us 20% of service fee without our consent."
• "I don't think it's appropriate to push the customer to spend as much as possible given that the minimum spend in this place is around £50 per person."
• "Very disappointed that I spent all that money (£56) on a meal with drinks and leaving unsatisfied and sick."
• "Overall a lovely, planned evening was marred and spending nearly £160 we left feeling disappointed and my wife quite upset."