KFC Eastbourne - Lottbridge Drove Reviews Summary

Service

Pros:

• "Staff were bloody 👏 super helpful friendly smiley."
• "Service was pretty quick and food was nice and hot."
• "The staff are friendly and helpful."
• "Very busy place but the staff did their best to get my order done as quick as possible."
• "Great service, good food, nice atmosphere, child-friendly, plenty of seating, nice & clean."
• "Brilliant girls making up deliveries at lightning speed, taking orders as soon as you approach the counter, all while being friendly and professional."
• "Friendly staff, good food!"

Cons:

• "Would not recommend this KFC twice now they have missed off part of my order on home delivery."
• "Staff were shouting at each other when all within speaking distance."
• "One staff in particular was very rude and shouty though when giving people's orders etc which we didn't like."
• "The service was rude and blunt after waiting for what felt like a lifetime."
• "Staff looked bored, and undervalued."
• "Food was ok but staff very very rude."
• "Staff haven’t got a clue, couldn’t smile if their hearts depended on it."

Cleanliness

Pros:

• "The Eastbourne branch has been improved, new furniture and order points."
• "Atmosphere is nice and toilets are clean."
• "Renovated the interior which has made a significant improvement for when you eat in, it is clean."

Cons:

• "This place can't keep a restaurant floor clean, ate tonight and it was purely down to what table didn't have rubbish round it."
• "Hygiene does not exist at this KFC. Was not busy on my visit but I couldn't find a clean table to sit at."
• "Tables and floors were extremely dirty, looked as if they hadn't been cleaned all day."
• "Most of tables dirty, floor had rubbish all over it."
• "Whilst inside I had the pleasure of using the filthy toilets."
• "Unclean, serviettes and food on the floor everywhere."
• "Sadly, as I turned to face the seating areas, it was difficult to find a table that didn't have completed meal remnants atop each table."

Food Quality

Pros:

• "lovely place, nice chicken and chips, gotta love kfc."
• "Food is good but it’s KFC that’s why we go there."
• "Food was very nice, a bit costly but worth it."
• "The usual tasty KFC fayre."
• "Food at 1pm today Sunday was fantastic chicken 🐔 was fresh chips were awesome."
• "The food was finger licking good."
• "It is always tasty and of a great quality."

Cons:

• "Greasy chicken, under cooked fries."
• "Customers' food was cold and orders when they did arrive were incorrect."
• "Was given it without a bag and when I went to eat it the chips were limp, lukewarm and soggy, chicken was dried up and chewy."
• "The food tends to be either swimming in grease or to the point where it's more like rubber."
• "The chicken however was either from a three week old chicken or a sparrow and the chips seem to have been made from one jersey royal potato."
• "The fries were just that, heavily fried and cold, so was the chicken and the corn cobs."
• "Chicken was tasteless and slightly undercooked."

Order Accuracy

Pros:

• "My order was wrong but ended up winning, got an extra side, extra chips and I was given a Big Daddy burger with my meal instead of the standard burger."