NiniSpa - Massage & Spa Manchester Reviews Summary

Therapist Skills and Attentiveness

Pros:

• "My therapist was not only highly skilled but also attentive to my specific needs and preferences."
• "Had the deep stress 90 minute treatment with Nay yesterday, my first professional massage. She was amazing."
• "Ana was so gentle and takes me through everything."
• "Ana is absolutely incredible with her knowledge and expertise."
• "Would recommend Roksana to anyone, she was friendly, professional and extremely skilled at her job."
• "Eve went over and above for me, creating space in her busy schedule."
• "Ana was a very attentive and skilled massage therapist."
• "Ana also gave me a fantastic facial."

Cons:

• "The masseuse did not seem to know which muscles were tight and the service was not targeted towards muscle groups."
• "Zero communication between masseuse and client."

Ambiance and Cleanliness

Pros:

• "The soothing aroma, soft lighting, and calming décor set the perfect tone for relaxation."
• "They’ve got such a beautiful, calm set up."
• "Also such a beautiful salon."
• "The spa is gorgeous and immaculate every time and super easy to get to."
• "This spa is so lovely! It is also very clean and well looked after."
• "The place was kept very clean and had such a peaceful environment."
• "The spa itself is clean, tranquil and very inviting."
• "The place is spotless clean, there is plenty of room and it's really well equipped too."

Cons:

• "The check-in procedure was more complex than expected: we received two calls why we are late."
• "Finally the lady representing the owner is quite direct in explaining that it's our faults if we are unhappy."

Customer Service and Hospitality

Pros:

• "The reception staff warmly welcomed me and ensured that I felt comfortable and at ease."
• "Nini staff was so friendly and nice - we felt like they truly cared to give us the best massage ever!"
• "The young lady who did my facial was so sweet and did a fab job, she had such a friendly approach."
• "Staff are friendly and welcoming."
• "Ladies were really accommodating and made me feel super comfortable."
• "Thankyou to all the team for making us feel welcome and relaxed."
• "Staff are amazingly friendly and extremely knowledgeable."
• "Thank you Francesca xx."

Cons:

• "Could benefit from asking if the massage could be deeper etc."
• "Only thing was we wanted to be in a couples room and it didn’t happen because it would be too warm with 4 ppl in the room."