Cottons Notting Hill Reviews Summary

Food Quality

Pros:

• "The food was delicious, served quickly and did I mention the food was so good."
• "Everything cooked fresh and music is proper Caribbean - great place to chill after a tough day."
• "The jerk meat platter is my favourite."
• "I thought the food I had was really tasty, and very good value for money."
• "The food here was great, quality and taste was on point."
• "We had the oxtail and the salmon which were excellent."
• "The food was fabulous and presented in a eye catching manner."

Cons:

• "The portions could have been bigger."
• "The food was delicious, although small portions for the price."
• "Being born in the Caribbean I could tell that the food was not cooked fresh in the kitchen, it was below average."
• "The curried mutton was awful. Oily, meat was mostly fat, didn't taste of much."
• "Portions were huge but much was wasted because it just didn't taste as good as it looked."
• "The starters was edible, with the majority of the meat being dry."
• "The accompanying rice was hard and dry."

Service

Pros:

• "Thank you all at Cottons Notting Hill for accommodating my daughters birthday gathering back in Sept, you all were professional and amazing hosts!"
• "During the dinner the staff was super nice."
• "The unlimited drinks was free flowing and once you finished or nearly finished the attentive staff would top you back up, a nice touch."
• "The manager was so lovely, service with a smile and attended to all our needs."
• "Been to all the cottons and this one was the best by far, the staff were very friendly and helpful and super attentive to making sure you enjoyed your experience there."
• "The staff were very friendly, welcoming and helpful."
• "All in all really pleased with the customer service, lady manager on shift was very polite and professional despite the bookings and busyness of the restaurant at the time!!!"

Cons:

• "The service was as dry as the chicken we were advised to order."
• "The service is terrible 2nd visit, the lack of customer care and staff not attentive to tables due to lack of staffing."
• "Waited near enough to an hour for our starters to come and when they did, not all arrived at the same time."
• "the worst service I’ve ever had in my life."
• "The waitresses were all rude and looked miserable too."
• "Service was ok apart from being asked to downsize my table on a very quiet Saturday evening."
• "Customer service was bad, my tables food order was taken quite late."

Atmosphere

Pros:

• "Had a great time here on Wednesday."
• "A vibrant delightful and fun place to dine."
• "Loved the place and the atmosphere."
• "The room was delightful, the music added a lovely touch, and the selection was most enjoyable."
• "With a lively atmosphere, great quality food and super friendly staff, Cottons are on to a winner."
• "Nice and cosy with a great vibe."
• "Great venue for a nice classy Caribbean night out."

Cons:

• "Atmosphere was extremely bizarre."
• "It got really busy around 1:30pm and there were only 2 servers so I know the service started to get slow."
• "Business place should be fined for using names such as jamaican food when their food do not meet standards."
• "Disappointingly inauthentic food."
• "Too expensive and a waste of money."
• "For a 'Caribbean restaurant' there were, strangely, only European staff."
• "Lastly the music was way too loud, I couldn't hear anything."