Address: 101 Buckingham Palace Rd, London, SW1W 0SJ, United Kingdom
Phone: +442075235055
Rating: 4.2
based on 490 reviews.
Location
Pros:
"Very well situated hotel."
"Perfectly located for shows and just a short walk to Buckingham Palace."
"The hotel is well positioned with direct exit/entry to/from the station but only if you have a room card."
"Perfect location for site seeing! Attached to the train station for long hauls. Minutes walk to the tube, and a short walk to the bus station for bus tours!"
"We are literally connected to Victoria Station. From here you can go anywhere."
"The hotel is only a few steps from Victoria station which made riding the tube extremely convenient."
"The location is the major + for us as it’s right beside Victoria Station and has entry from there too."
Cons:
"I thought it was quite a long walk towards the city center."
"No step free access to the train station and no help offered to carry your luggage down."
"Be careful if you have mobility issues. The front and back of hotel are not same level so if your room is toward rear, you will have at least a half flight of stairs."
"It is very difficult to recommend the hotel only because of the choice you have in London."
"Reaching to the room felt taking some long connection flights."
"The layout of the hotel was confusing."
"Routes to rooms are difficult and strange -- like go up to 4th floor to go across hall and down to 2nd floor room."
Room Quality
Pros:
"The corridors and foyer of the hotel are stunning. It’s a beautiful building that feels special."
"The room was beautiful and larger than we have previously stayed in in London."
"Room we stayed in was Deluxe King which was well kept and presented."
"The room was clean and quiet, the hotel location is great for venturing out."
"Room 415 was great, fully stocked snacks, treats and soft drinks."
"The room itself was decorated pretty minimally but nicer than prior to renovations."
"The room was spacious and well equipped, with complimentary mini bar."
Cons:
"The telephone in my room was broken, desk lamp lightbulb needed to be replaced, the bathtub drain was clogged."
"The bathroom was quite compact."
"The room was a great disappointment."
"Hotel is very cold...they heat the rooms, but the hallways and rest of the hotel is very cold."
"The only real mirrors in the room/bathroom have no proper electrical outlets near them."
"The foldout bed was like a cot--very uncomfortable because the strings just sank down easily."
"The much-vaunted mini-bar was empty."
Service
Pros:
"The staff here really go above and beyond to ensure that your stay is perfect - nothing was too big a request and staff genuinely cared and made you feel welcome and special."
"Staff were friendly, helpful, nothing too much trouble for them."
"The treats offered were all delicious and the service was impeccable."
"The staff at Clermont was great."
"All of the staff are fantastic and helpful."
"The staff were always welcoming and took extra steps to make our trip comfortable."
"Staff were absolutely delightful and made the stay even more pleasurable."
Cons:
"The service was subpar."
"I believe the hotel needs to address these cleanliness issues promptly and ensure better training for their staff."
"Very disappointed with our reception after a 5 hours train trip was eager to get to our room."
"It's been a pain getting a confirmation against a booking made via third party."
"No offer to get a porter to carry them up, until we were reroofed…"
"No room service in the mornings, which is a strange absence in a 'luxury' hotel."
"Shame on you and your disgusting attitude towards my mum."