The Clermont London, Victoria Reviews Summary

Location

Pros:

• "Very well situated hotel."
• "Perfectly located for shows and just a short walk to Buckingham Palace."
• "The hotel is well positioned with direct exit/entry to/from the station but only if you have a room card."
• "Perfect location for site seeing! Attached to the train station for long hauls. Minutes walk to the tube, and a short walk to the bus station for bus tours!"
• "We are literally connected to Victoria Station. From here you can go anywhere."
• "The hotel is only a few steps from Victoria station which made riding the tube extremely convenient."
• "The location is the major + for us as it’s right beside Victoria Station and has entry from there too."

Cons:

• "I thought it was quite a long walk towards the city center."
• "No step free access to the train station and no help offered to carry your luggage down."
• "Be careful if you have mobility issues. The front and back of hotel are not same level so if your room is toward rear, you will have at least a half flight of stairs."
• "It is very difficult to recommend the hotel only because of the choice you have in London."
• "Reaching to the room felt taking some long connection flights."
• "The layout of the hotel was confusing."
• "Routes to rooms are difficult and strange -- like go up to 4th floor to go across hall and down to 2nd floor room."

Room Quality

Pros:

• "The corridors and foyer of the hotel are stunning. It’s a beautiful building that feels special."
• "The room was beautiful and larger than we have previously stayed in in London."
• "Room we stayed in was Deluxe King which was well kept and presented."
• "The room was clean and quiet, the hotel location is great for venturing out."
• "Room 415 was great, fully stocked snacks, treats and soft drinks."
• "The room itself was decorated pretty minimally but nicer than prior to renovations."
• "The room was spacious and well equipped, with complimentary mini bar."

Cons:

• "The telephone in my room was broken, desk lamp lightbulb needed to be replaced, the bathtub drain was clogged."
• "The bathroom was quite compact."
• "The room was a great disappointment."
• "Hotel is very cold...they heat the rooms, but the hallways and rest of the hotel is very cold."
• "The only real mirrors in the room/bathroom have no proper electrical outlets near them."
• "The foldout bed was like a cot--very uncomfortable because the strings just sank down easily."
• "The much-vaunted mini-bar was empty."

Service

Pros:

• "The staff here really go above and beyond to ensure that your stay is perfect - nothing was too big a request and staff genuinely cared and made you feel welcome and special."
• "Staff were friendly, helpful, nothing too much trouble for them."
• "The treats offered were all delicious and the service was impeccable."
• "The staff at Clermont was great."
• "All of the staff are fantastic and helpful."
• "The staff were always welcoming and took extra steps to make our trip comfortable."
• "Staff were absolutely delightful and made the stay even more pleasurable."

Cons:

• "The service was subpar."
• "I believe the hotel needs to address these cleanliness issues promptly and ensure better training for their staff."
• "Very disappointed with our reception after a 5 hours train trip was eager to get to our room."
• "It's been a pain getting a confirmation against a booking made via third party."
• "No offer to get a porter to carry them up, until we were reroofed…"
• "No room service in the mornings, which is a strange absence in a 'luxury' hotel."
• "Shame on you and your disgusting attitude towards my mum."