Pizza Hut Reviews Summary

Food Quality

Pros:

• "Food was absolutely great quality the kids had the kids meal deal fantastic for what you get."
• "Really nice salad buffet, and pizza choice. Pasta and bolognaise sauce tastes wonderful!"
• "Their Pizza that I ordered was absolutely divine! Great quality ingredients and honestly delicious!"
• "Pizza was freshly cooked and very tasty, salad bar was plentiful."

Cons:

• "The food had to be one of the most mid experiences I’ve had in a long while."
• "£50 for 2 pizzas,2 drinks ,2 ice creams. Greasy Pizza,watery drinks ,poor quality ice cream not a great experience."
• "Poor quality frozen food outlet."
• "The food is awful !! Pizzas are very small and base is tasteless."
• "Very Bad food. Complained as was very ill after eating the food."
• "Disappointed! Was the worst pizza which I ate in my life!"
• "Most disgusting pizza I have ever had in my life. The pizza was still a dough!"

Service

Pros:

• "Great job to all the Staff on the night!"
• "The staff was extremely friendly and helpful. They asked if everything was okay and dirty dishes were taken away in a split second."
• "Staff are friendly the salad bar is well stocked and items are fresh."
• "Jayne (H) served us and was lovely and helpful."
• "Staff are very helpful and kind, as went in with people who have complex eating requirements."
• "The staff member Peter had served us again and he made us feel welcomed and created a warm environment."
• "the staff were all really kind, unfortunately i forgot to get anyone’s name but everyone we interacted with was lovely + attentive and even when talking to other tables they came across patient and caring."

Cons:

• "Absolutely shocking, Firstly its cashless which I don't agree with, however we finally got seated even though it had 1 table seated."
• "Must unattentive staff I've ever encountered. 3 staff members floating around, not looking at their customers."
• "Stood in the door way of the restaurant for a good 5 minutes whilst not one member of staff acknowledged us."
• "Service was awful, staff were rude and had to ask 3 times for an orange juice despite the restaurant being very quiet."
• "Didn't receive part of our order, had to tell them 3 times and it still didn't come."
• "Service left a lot to be desired. Had to remind two different staff members to bring our drinks."
• "The waitress then never came back to our table. Our food/plates were left in front of us."

Cleanliness

Pros:

• "Most tables were cluttered and dirty from the previous customers, only some were available and clean."
• "Visit on Tuesday 7th March at lunch time and although just after midday found a good selection of Pizza for the buffet lunch and the salad bar topped up and fresh."

Cons:

• "OMG still traumatised by this experience, dirty & chaotic buffet."
• "Place was filthy, glasses disgusting plates not clean."
• "It’s a shame, but the toilets are filthy, the restaurant itself looks very unclean and rundown."
• "The menus, tables and floor were sticky and filthy."
• "The toilets need a big revamp: tiles are loose, decor looks dated, fixtures are falling off the walls."
• "Dirty restaurant and decor and furniture is looking very tired."

Value for Money

Pros:

• "We went for the All-in buffet, which includes unlimited soft drink and ice cream machine, as well as the pizza and salad bar."
• "We ordered to go and the food was out in 20 mins not bad because they were slammed. We got a large hot meat feast pizza to share two sets of wings a litre of pepsi and a pepsi zero for £24.40 pretty good."
• "Great value for money when redeeming 241 meals with meerkats codes."

Cons:

• "So this pizza costs 15 quid.. meanwhile the second photo is 10 quid from franca manca… surely the point of these chains is to make it cheap for families… absolute rip off for basic pizza…"
• "Everything is so much more expensive and from what used to be a good family cheap meal out has now turned to the price of fine dining with not much value for money."
• "The price was ludicrous for what you get."
• "This all isn't too bad but for the insane price of £18 each it was terrible."
• "Shocked with the size of the pizza! Ridiculously small for what you are paying, not worth the money at all."

Accessibility

Pros:

• "Very inclusive of those with additional needs or disabilities which was wonderful to see."
• "Great menu gluten and dairy free options that are actually really nice and a great salad bar."

Cons:

• "WiFi does not work so you can't use QR code to order as signal is poor."