Pizza Express Reviews Summary

Staff and Service

Pros:

• "Staff are all very friendly, usually happy to assist with allergens, and take your order quickly."
• "The staff were excellent, acknowledging us as we walked in the door, even though he was on his own and serving someone else."
• "Took a group of 15. Service was excellent, they were flexible with our booking when we were running a little late."
• "Staff didn't rush you and were really friendly and polite."
• "The restaurant was very busy but under control, the waitress we had was lovely, friendly and helpful."
• "Visited here for midweek lunch. There were 2 young girls running the place, one cooking, one serving. They had things totally under control and the food was amazing."
• "Just had to say what fantastic staff, they were extremely busy but nothing was too much trouble, food was served quickly, piping hot and tasted amazing."

Cons:

• "Poor staff communication, terrible customer experience."
• "Rudest chief waitress ever."
• "The waiter wasn't really bothered and it felt like we serviced our own table."
• "Absolutely appalling service, rude and unprofessional waiting staff, upon arrival got shown to a table right by the door asked if it was possible to move further in to avoid the cold from the door and got 'no there's is fine' in response from a waiter."
• "Staffs are very rude and really unprofessional."
• "The waitress was extremely unpleasant and rude, with a slow service and overcharged us the wrong amount."
• "Very unhelpful and dismissive staff with an attitude."

Food Quality

Pros:

• "The food is always delicious."
• "Good food."
• "Service was great, I love the pizzaballs but the lasagna was ok, duck pizza was good!"
• "Really lovely pizzas and dough balls."
• "Great place for all the Italian food, especially the delicious canelloni."
• "The actual pizza itself is delicious, it’s always cooked to perfection, finished with a sensible amount of toppings."
• "Food was really good and from where I was sat I could watch it be freshly prepared and cooked."

Cons:

• "The spinach was really soggy and it felt like it was frozen and thrown on the pizza."
• "we tried the bolognese and was in disgust it was burnt Raw and overcooked all at the same time."
• "shocked at how vile the food was."
• "The pizza itself was just warm... it was undercooked. A thin pizza is not supposed to be soggy."
• "The pizza base was reasonably thin however very soft and doughy. The base was not crispy at all and the tomato sauce base tasted very close to an unseasoned tomato puree."
• "on our pizza the egg was still clear from being not cooked."
• "The food was bland and cold, we were given the wrong order and had to wait for a totally different pizza."

Ambiance and Decor

Pros:

• "It’s also usually very quiet inside, not that there aren’t many people, because it is often packed, but it is such a spacious and airy restaurant that actually it is never loud."
• "Very nice and cozy place."
• "The restaurant interior was nicely decorated, we chose to sit in a window seat that was admittedly a bit more cramped than the rest of the place, but that was our choice."
• "This happened to be a really nice idea, as it wasn't too far to walk, was nicely located and in an area very alive which felt good with the covid atmosphere."
• "Lovely and clean. We felt very safe whilst dining."
• "The restaurant location is a bit hidden. However the customer service was very high."
• "Typical standard Pizza Express decor."

Cons:

• "Decent food as you'd expect, but this Pizza Express seems to attract all the stag/hen do's, so can get very busy."
• "A bit cramped, tables very close together but then this is brighton."
• "We were seated by the windows (which were open) whilst that was great on a hot day, we had to move tables because it was so squeezed."
• "Very busy and incredibly loud. Why have the music blaring out so it makes it impossible to have a conversation?"
• "The toilets were located downstairs whereby there appeared to be a stagnant water smell in the air."
• "All employees avoided direct eye contact and left us waiting to order despite trying to get staff attention."
• "Restaurant doesn't value the delivery drivers that kept it alive during lockdown."

Value and Pricing

Pros:

• "The only fault I have with this chain is the cost. The food and service are excellent."
• "Consistently good food at reasonable prices."
• "I also enjoyed the fact the desert was free if you purchase a starter and a main."
• "It's a little pricey for what you get as you might expect for a chain like Pizza Express."
• "Overall the food was nice, pizza rated highly and the Bolognese very good, not the best I've had but it's decent for a Bolognese at a pizza restaurant."
• "the food as always is lovely."
• "Food came fast and was absolutely amazing."

Cons:

• "They could not process the voucher and asked me to pay by card or cash."
• "You will be much better of going to Zizzi across the road."
• "WE asked the dessert (included in the menu) and was charged 2.25."
• "But prices are scam. Children 3 courses menu is 7.25. We only took one plate of it and it was charged 7.90, the starter never come."
• "to are shock they still charged us for our garlic bread."
• "Stepping into Pizza Express you know exactly what you will be getting... don't expect luxurious decoration or immaculate service."
• "We left, and we'll never come back. Thank you so much."