Vine Hotel Reviews Summary

Value

Pros:

• "Very good value for money."
• "I also come here for dinner quite a lot as the food is incredible and at amazing prices!!!"
• "We all enjoyed our meals and puddings and the price was reasonable."
• "Breakfast was delicious, and very reasonably priced too."
• "Food was standard price but tasted epic!"
• "The food portions were MASSIVE, tasty and reasonably priced."
• "One of the best value for money stays, I travel a great deal and so much was included in a very small price."

Cons:

• "Food could be better."
• "Food was edible but not good quality."
• "Food was terrible. Lots on the menu not available."
• "The breakfast was dire and certainly microwaved some of it."
• "The quality of the burgers used was quite poor."
• "Breakfast was basic and overpriced."
• "Drinks are too expensive."

Staff and Service

Pros:

• "The staff were lovely, the room was very nice just some minor issues."
• "All staff were very pleasant throughout our 3 day stay and catered for all my family."
• "Staff friendly and helpful."
• "Many thanks to Martin, Susie, family and staff for all the personal care and attention you gave us."
• "Service is good, rooms are clean and staff is friendly."
• "Matt went the extra mile to ensure that our needs were met."
• "The staff we met were great and should be proud of where they work."

Cons:

• "Went to the bar this afternoon, would never ever return."
• "No staff around when you needed them."
• "Some of the most miserable staff I have ever encountered."
• "The service during breakfast was somewhat slow."
• "Very rude unhelpful and have very bad manners totally disgusted with their manager as their phone manners are disgusting."
• "However what let the vine down was the staff at breakfast. They were slow, miserable and offered poor service."
• "The service was slow waiting to get serviced wasn't many staff on."

Rooms and Comfort

Pros:

• "The bed was extremely comfortable and the shower was brilliant."
• "The room was lovely and spacious."
• "Spotless clean and well catered for & equipped rooms."
• "Very comfy and quaint room, with original slide windows which shows the building's history which made it more aesthetically pleasing, with a nice sized bathroom."
• "Lovely, comfortable, quiet rooms which are well serviced every day."
• "The room was clean, modern, and comfortable, making for a perfect night's sleep."
• "The rooms are really clean with comfortable beds and have tea and coffee making facilities."

Cons:

• "The first room I had was extremely small and the shower was even smaller with stains all over the walls."
• "Sadly we were not provided with a ground floor room that we had booked 6 months ago."
• "The room wasn’t fully clean- dust and cobwebs and some hair in the bathroom."
• "Room 1 which I stayed in wasn't clean. Stains on the carpet and walls. Black mould around the shower and toilet."
• "The carpet was covered in bits from previous occupants and looked like it hadn't seen a vacuum cleaner in a while."
• "The room was too small for the bed."
• "The bathroom floor had hair and dust balls which we had to remove."