Kew Gardens Hotel Reviews Summary

Location

Pros:

• "Charming British pub hotel. 2 minute walk from the tube and 5 from Kew Gardens."
• "Location for Kew Gardens brilliant."
• "This hotel is a short walk from Kew Gardens and from the Kew Tube station which makes for easy transfers to London."
• "The location is fantastic for the gardens and if you are a Brentford or London Irish travelling fan."
• "Great location for travel Twickenham, good restaurants nearby and a good pub atmosphere."
• "Location is so useful for the tube and getting around Kew and Richmond."
• "It's the perfect location if you need to be close to Heathrow or Richmond."

Cons:

• "Directly under the Heathrow flight path...which is either a feature or a bug, depending how you feel about airplanes..."
• "Be aware that hotel is in the flight zone to Heathrow and some days are flight frequent."
• "Very noisy with road and aircraft traffic especially if you need the widows open for fresh air on a hot night."
• "First of all this hotel is right under the flight path for planes landing at Heathrow so it's noisy during the day."
• "Shame about the flight path landing at Heathrow from 0645hrs. If the wind is in the right direction."
• "The ONLY downside to this hotel is that it is directly under the flight path to Heathrow."

Service

Pros:

• "Staff very friendly and smiley."
• "Staff were very friendly and professional."
• "The hotel staff were friendly and helpful."
• "Service was friendly and helpful."
• "The service is great and the guy called Nick (think he might have been a manager) was an absolute star attentive and efficient."
• "Staff is very professional, helpful and friendly."
• "The staff are incredible, the room is effortlessly elegant and comfortable and the meals at the restaurant are faultless."

Cons:

• "No one responded, I just received an email that my reservation had been canceled."
• "Service was horrendous."
• "And the bar staff were so snotty and rude, to each other and to me."
• "Whilst the food was good, the service was quite honestly terrible which was a real disappointment."
• "Service a bit slow."
• "They seemed to have quite a few staff but only one person serving at the bar which made for a wait to be served that felt needlessly long."
• "No apologies from management."

Rooms

Pros:

• "Lovely large clean room awesome bathroom."
• "The room is big, clean and well decorated with modern furnitures."
• "The bedroom we were in had a very comfortable bed and modern private bathroom."
• "The room itself was clean and comfortable enough and had a new bathroom."
• "Rooms are nice and big and the breakfast is good."
• "The bedrooms are clean and comfortable."
• "Room was spotless and the bed very comfortable."

Cons:

• "I had a top floor room, which meant walking up 4 floors, the last of which is very steep."
• "The room was looking tired, see photos."
• "The front windows are not all sealed."
• "The room was shabby, mold in the grout joints of the bathtub."
• "No aircon and for May it was too warm for comfort."
• "Room too warm, with small window ventilation and no fans."
• "Rooms are on the small side although we had a superior room."

Food & Drink

Pros:

• "The breakfast was lovely we had coffee, juice and the vegan pancakes with sour dough toast."
• "Good range of beers, wines and spirits."
• "Fantastic event at Kew Gardens hotel, food fabulous."
• "Wide variety of food and drinks with the best vegan pancakes I've ever had!!"
• "Breakfast was brilliant and our evening meal there was delicious."
• "The food was excellent, better than most gastropubs in the area."
• "Had an exquisite roast dinner."

Cons:

• "£12 for 2 bottles or non-alcoholic beer."
• "Selection of beer disappointing."
• "Breakfast was a disappointment. They had run out of sausages and the rest of the breakfast items were fairly low quality."
• "Our meals were nice, but a little pricey."
• "The fish batter was a great deal closer to grey than golden brown, as well as being soft and not a little slimy."
• "Food was ok, but the fish in the fish and chips was slightly under cooked, leaving the breading a bit soggy instead of crispy."
• "Sunday lunch was unbelievably bad....it was for a family birthday celebration, but really really disappointing."

Value

Pros:

• "For the price you cannot go wrong. Friendly attentive staff and large basic clean rooms."
• "Great hotel if you're spending a few days at the archives or the gardens."
• "The food was delicious (and very reasonably priced)."
• "Excellent value for money."
• "The food price is slightly lower than the other pubs."
• "For the price you cannot go wrong."
• "The sunday roast was excellent, with a good portion well priced."

Cons:

• "I expect more from a pub, and more importantly, for the price."
• "It was a little pricey."
• "Daylight robbery."
• "The downside was that it was a little bit shabby and dated and could do with some attention to warrant the price."
• "Really expensive, considering the room was shabby, really shabby."
• "You are paying a premium for location."
• "Nothing's cheap because of the area."