Fatisa Reviews Summary

Customer Service

Pros:

• "The owner was incredibly accommodating and friendly, and helped us navigate the last minute alterations."
• "I was wonderfully surprised the atmosphere of this restaurant is good just as the service."
• "Always lovely food and great service."
• "The staff were really professional and friendly and weren't pushy to rush us."
• "The staff were very friendly and helped with deciding what to order."
• "Food was really nice however, The reason for this review is the excellent customer service."
• "Staff are very friendly."

Cons:

• "Considering they charge so much for mediocre food they should try and work on their customer care a bit better."
• "The lady on the phone seemed disinterested but got the order right."
• "Rude, arrogant reception man dressed like an extra from Peaky Blinders had the audacity to turn us away for being in 'sports wear' in a very rude way."
• "Hi, today I have a bad experience in this restaurant, I was with one of my friend to have a coffee because I was here before and I like it. But today I was surprised to find the staff very nervous and unfriendly."
• "The management and staff there are very rude."
• "Serving staff not friendly and not interested in conversation."
• "Absolutely horrific service, main manager and assistant are so far up their own asses they wouldn't know what good customer service is even if it was put on a plate for them."

Food Quality

Pros:

• "The food was amazing with great flavours, the lamb was falling off the bone, the starters were delicious and the deserts were all eating with gusto (fantastic home made food)."
• "The menu had some good choices and prices were reasonable, what we had was tasty."
• "Very nice back garden, the food is very good, and nice to have your coffee in such a sunny weather at place like this :)"
• "Food was very tasty. I recommend grilled chicken main. 10/10"
• "I ordered the octopus as a starter and the slow cooked rib as a main course and it was excellent, very tasty!"
• "The food was tasty and well presented."
• "The food tastes incredible. You can't go wrong with any option from the menu."

Cons:

• "£1 frozen pizza for £10."
• "A bit expensive for what I received."
• "Food looks good but the quality is very poor… Too salty and food is swimming in the oil puddle."
• "Its pricey and the location hampers its appeal, that coupled with the seasonless food is a no go for me."
• "The pizza is decent but not worth the money tbh."
• "Whatever you do don't get the veggie burger, it's just a pile of greasy, overcooked sliced peppers and aubergine in a bun, topped with the meanest slice of halloumi I have ever seen."
• "Food is awful, flavourless and undercooked."

Ambiance and Decor

Pros:

• "Now fully renovated and a beautiful space to sit, eat, drink and chat."
• "Absolutely fantastic restaurant. Great atmosphere and fantastic staff."
• "One of my favourite places in Wood Green. Great food, lovely staff and very chilled out feel."
• "The perfect venue for any event!"
• "Very beautiful location, nice design and atmosphere."
• "The atmosphere and decor were also amazing and adding a great ambience."
• "The place is gorgeous, clean and very beautiful."

Cons:

• "The toilet could do with a refurbish very tired."
• "The place needs a bit of a clean up especially their garden area which really needs a lot of work doing to it."
• "But food is nothing to shout about and wouldn't go back in a hurry tbh."
• "If you're sitting outside then beware of falling tree branches and leaves."
• "It's a pity they tried to 'go classy' when they have no idea what classy is."
• "Can be difficult to park."
• "Unfortunately they do not allow BYO wines which might be resolution to low quality wines offered in restaurant environment, which is disappointing."