Jak's Reviews Summary

Food Quality

Pros:

• "The food tastes incredible and is in fact reasonably priced."
• "Food was great and lots of choices to cater for everyone and reasonable."
• "Lovely alternative dining experience... the food which was delicious and well made."
• "High price level but high quality level, my pizza was delicious and good size, everyone around me enjoyed their food."
• "The food is also a good shout - it is very homestyle comfort (home-y), and massive portions."
• "The food is great. The portions will defo fill you up."
• "Delicious food and very good service, what could ask for more as a food lover😊😊."

Cons:

• "The food very average and overpriced (for what you get)."
• "Take away Ceasar Salad was very poor. No flavour whatsoever in the dressing, quite watery and bland plus the celery was black."
• "The food was BAD. Dont go for FISH."
• "Food and drinks were too expensive for their quality."
• "Food very mediocre for the price though, needs updating."
• "Low quality food. Ready made meals sold for 20-30£."
• "The food was incredibly expensive and at best ok."

Service

Pros:

• "Been hire to offer my service for a birthday celebration, love this restaurant and highly recommend for celebrating a birthday here."
• "Awesome decor, lovey staff and reasonable priced food (for heart of Chelsea)"
• "The atmosphere was great so was the service."
• "The service it's only perfect: fast, friendly, ready to serve you and prepared about the dishes ingredients."
• "The staff were very friendly and attentive, making sure everything was good and we were comfortable."
• "This place has it all. The service is great and efficient."
• "The staff is polite and efficient."

Cons:

• "The waiter was miserable and disengaged."
• "There was not enough staff to cope with the volume of people."
• "We were not offered menus I had to go find them and we were not offered drinks."
• "Genuinely the worst service I’ve ever experienced in my life. Waiting hours for food, 2 people didn’t even get their meals in the restaurant, rude management."
• "Worst customer service I have ever received."
• "The service is horrible and very unpleasant."
• "Service was rather subpar."

Price

Pros:

• "Awesome decor, lovey staff and reasonable priced food (for heart of Chelsea)"
• "The food tastes incredible and is in fact reasonably priced."
• "Food was great and lots of choices to cater for everyone and reasonable."
• "The price is fair no too expensive for be Chelsea."
• "A Magnum of Champagne is really really great value."
• "Great place, great price and great food."
• "Sometimes it's expensive but they do good quality food 🍕🍳🥓, chicken Milanese is very tasty."

Cons:

• "The food very average and overpriced (for what you get)."
• "The drinks are overpriced."
• "Food and drinks were too expensive for their quality."
• "£10 for an asahi bottle beer is honestly daylight robbery."
• "The drinks were incredibly expensive."
• "Drinks far too expensive £45 for 3 peach bellinis."
• "Given this, prices are on the expensive side."

Atmosphere

Pros:

• "Lovely little hide away with a lounging area/dining area/bar dance floor all wrapped into one.. place attracts a nice friendly crowd with a good mixture of all sorts."
• "Cool interior."
• "The atmosphere is where its at, Jaks has the old classic nostalgia quite homie and spacious."
• "Fun large warehouse basement bar and restaurant... It had a lovely atmosphere and a good mix of seating arrangements."
• "Such a cool venue."
• "Excellent buzz and vibe. The atmosphere, music and decoration was definitely worth a revisit."
• "The ambiance was inviting, and the staff were attentive and friendly."

Cons:

• "The volume of the music and the type of customers were really disgusting."
• "The atmosphere was great so was the service. Unfortunately they have Bed bugs."
• "Food very mediocre for the price though, needs updating, and the music is too loud in the sitting areas near the bar because the speakers are badly placed - needs rearranging/turning down."
• "Weird vibe. It's way too loud."
• "All of a sudden this loud rave music..... was on so loud for two and abit hours we did not speak to each other as could not hear each other."
• "Music in the restaurant got so loud, we had to yell at each other."
• "Loud music all night long. Most suited for people who like to yell at each other without caring about what they hear."

Management

Pros:

• "The managers are ok apart from one- Anna- some french tall blonde lady. I've seen her pocket customers money for drinks and not charge it on the system."
• "Not only the manager but also the bartenders were so friendly, responding to questions adequately, accurately and politely, you can tell they have profound knowledge about the menu and restaurants, and its operations especially when there're special request or asking for new cocktails, always keep checking tables and services."
• "The owner is an astonishing success of his own effort. His passion flows in the ambiance of each individual location."

Cons:

• "It’s a pure chaos in terms of management."
• "The manager wasn’t apologetic he stormed over to us and shouted 'you have to leave I’ve seen you KISSING ITS NOT ALLOWED HERE'."
• "The manager is one of the worst managers I have every come across."
• "We had been so badly treated and not looked after at all."
• "Not only the food was worst, but also the manager and service were even worst."
• "How this man has risen to be a manager I will never know I am honestly astounded."
• "Terrible service."