Address: Manchester Rd, Burnley, BB11 2EG, United Kingdom
Phone: +441282439521
Rating: 3.7
based on 171 reviews.
Staff Service
Pros:
"Attentive staff."
"Friendly bar staff who offered options for drinks offers."
"Love a good carvery! We were served by Meghan who was just amazing, straight off the bat was incredibly friendly and funny!"
"But the staff made the night great girls they were great with the children and couldn't do enough."
"Staff always pleasant and welcoming."
"The staff are helpful, professional and polite."
"Staff really friendly, thanks to Samantha encouraging my little ones to have some vegetables."
Cons:
"Once I rang up a woman had picked up the phone with a horrible attitude."
"Absolutely terrible staff worst I have ever come across."
"Unfortunately the staff huffing and rolling their eyes whilst bringing the food out to us."
"When we asked for a refund the waitress gave us attitude & slammed the money on the table."
"Both wacky and main restaurant have rude staff."
"Staff not genuine and very miserable."
"The staff were very hard to find, they bring food to your table (eventually) and then they dash off quickly so that you can’t ask anything!"
Food Quality
Pros:
"The food was lovely, don't get me wrong."
"Food that, although smelled very nice and appeared good value."
"The food came quickly, tasted fab and the service couldn't be faulted."
"Food is always hot and served in fairly quick time."
"Food 5 stars rated on price."
"Food came out hot, drinks nice and cold and deserts to die for."
"The food was absolutely delicious, plenty of meat on the plate and a vast choice of various veggies/sides on offer too."
Cons:
"Very little atmosphere, food standard pretty poor."
"That was the worst meal I've ever had."
"The salad consisted of lettuce that should have been binned days ago- it was brown and slimy."
"The food was absolutely disgusting i had fish and chips it was very greasy."
"Ordered a Bacon cheeseburger, Came with no cheese or bacon."
"Sausages were over cooked and like cardboard inside and the gammon was smelling off."
"The food was awful that we couldn't eat it the whole lot was boxed up for my dog, and even she turned her nose up."
Facility Cleanliness
Pros:
"The building was clean including the toilets. Which is a big plus to me I hate dirty toilets."
"Nice clean pub."
"Restaurant and toilets were kept clean and pool table was really good too."
Cons:
"Firstly the floors surrounding the Bar and Toilets were sticky, and tables were dirty."
"The toilets are stinking and you can smell urine through the dive."
"The play area wouldn't allow any children go in after 6.30 which was disappointing for the children."
"The most diabolical dining experience I've had, child seats covered in ground in dirt."
"The place stunk of urine the toilets were unhygienic."
"The food was disgusting the 2 guys serving on the carvery were filthy."
"Dirty cutlery and plates."
Management and Policies
Pros:
"Security were very helpful and also very friendly."
"Oliver the manager is amazing and the staff have exceeding expectations they are brilliant."
"Really friendly polite staff especially a young man called Oliver who constantly goes round checking customers are satisfied."
Cons:
"However we now won’t be going back due to the completely unreasonable parking company they use."
"Supposed to have been under new management and refurbished but apart from so new decor and faces, it's still the same pub."
"We had to endure a more than slightly sketchy family attending the pub who were effing and jeffing horrendously."
"Well what an expensive evening this turned out to be. Went for something to eat and to the cinema with my mum and we had a lovely night, as we have done many times before only a week later to be hit with a £100 parking fine."
"What can I say the manager what a disgrace."
"Rats in the yard."
"The manager didn't even have the decency to come and give us our refund and to apologise for our poor service."