The Star - Pub & Carvery Reviews Summary

Staff Service

Pros:

• "Attentive staff."
• "Friendly bar staff who offered options for drinks offers."
• "Love a good carvery! We were served by Meghan who was just amazing, straight off the bat was incredibly friendly and funny!"
• "But the staff made the night great girls they were great with the children and couldn't do enough."
• "Staff always pleasant and welcoming."
• "The staff are helpful, professional and polite."
• "Staff really friendly, thanks to Samantha encouraging my little ones to have some vegetables."

Cons:

• "Once I rang up a woman had picked up the phone with a horrible attitude."
• "Absolutely terrible staff worst I have ever come across."
• "Unfortunately the staff huffing and rolling their eyes whilst bringing the food out to us."
• "When we asked for a refund the waitress gave us attitude & slammed the money on the table."
• "Both wacky and main restaurant have rude staff."
• "Staff not genuine and very miserable."
• "The staff were very hard to find, they bring food to your table (eventually) and then they dash off quickly so that you can’t ask anything!"

Food Quality

Pros:

• "The food was lovely, don't get me wrong."
• "Food that, although smelled very nice and appeared good value."
• "The food came quickly, tasted fab and the service couldn't be faulted."
• "Food is always hot and served in fairly quick time."
• "Food 5 stars rated on price."
• "Food came out hot, drinks nice and cold and deserts to die for."
• "The food was absolutely delicious, plenty of meat on the plate and a vast choice of various veggies/sides on offer too."

Cons:

• "Very little atmosphere, food standard pretty poor."
• "That was the worst meal I've ever had."
• "The salad consisted of lettuce that should have been binned days ago- it was brown and slimy."
• "The food was absolutely disgusting i had fish and chips it was very greasy."
• "Ordered a Bacon cheeseburger, Came with no cheese or bacon."
• "Sausages were over cooked and like cardboard inside and the gammon was smelling off."
• "The food was awful that we couldn't eat it the whole lot was boxed up for my dog, and even she turned her nose up."

Facility Cleanliness

Pros:

• "The building was clean including the toilets. Which is a big plus to me I hate dirty toilets."
• "Nice clean pub."
• "Restaurant and toilets were kept clean and pool table was really good too."

Cons:

• "Firstly the floors surrounding the Bar and Toilets were sticky, and tables were dirty."
• "The toilets are stinking and you can smell urine through the dive."
• "The play area wouldn't allow any children go in after 6.30 which was disappointing for the children."
• "The most diabolical dining experience I've had, child seats covered in ground in dirt."
• "The place stunk of urine the toilets were unhygienic."
• "The food was disgusting the 2 guys serving on the carvery were filthy."
• "Dirty cutlery and plates."

Management and Policies

Pros:

• "Security were very helpful and also very friendly."
• "Oliver the manager is amazing and the staff have exceeding expectations they are brilliant."
• "Really friendly polite staff especially a young man called Oliver who constantly goes round checking customers are satisfied."

Cons:

• "However we now won’t be going back due to the completely unreasonable parking company they use."
• "Supposed to have been under new management and refurbished but apart from so new decor and faces, it's still the same pub."
• "We had to endure a more than slightly sketchy family attending the pub who were effing and jeffing horrendously."
• "Well what an expensive evening this turned out to be. Went for something to eat and to the cinema with my mum and we had a lovely night, as we have done many times before only a week later to be hit with a £100 parking fine."
• "What can I say the manager what a disgrace."
• "Rats in the yard."
• "The manager didn't even have the decency to come and give us our refund and to apologise for our poor service."