Bill's Brighton Restaurant Reviews Summary

Service

Pros:

• "I had an amazing experience, with very good service."
• "Even though it was extremely busy we got our plates quite quickly and they were both really tasty! Friendly staff and very cosy decor."
• "Thomas and Scott (hope I have got the names right) were on point with the service."
• "Service was exceptional."
• "the staff was extremely friendly too!"
• "Waitress was friendly and attentive!"
• "Excellent service especially by Henry, he was friendly, polite and professional at his role."

Cons:

• "What was less great was the £92 bill for a light lunch for four with service charge included on the bill."
• "Added 12.5% service charge automatically."
• "The manager on shift (the older gent) seemed a bit unprofessional."
• "Bill's Brighton Restaurant, a horrible customer service, not worthy visiting."
• "The staff were rude and had the wrong attitude for a big franchise like Bill's."
• "We only ordered two plates of food but waited over 30 mins for it to arrive, one of said plates we saw sat on the pass for over 15 minutes while the other was still being made."
• "Our drinks forgotten were forgotten multiple times."

Food Quality

Pros:

• "5 of the meals were great."
• "The food was excellent quality and really good value."
• "All the food was amazing and I particularly enjoyed the Mac And Cheese."
• "Great food, nice presentation and good quality."
• "The pancake portion was so generous!"
• "The food was hood quality, albeit maybe a little on the heavy side."
• "All aspects of the dinner were well cooked."

Cons:

• "The chocolate wasn't great quality."
• "I'd avoid the pasta dishes as a bit underwhelming."
• "Two others within our group ordered the nut roast which emerged burnt on the top."
• "Whatever you do, don't order the salad."
• "There was a problem with the scones I ordered in that they were like rocks!"
• "It was steak which should of been medium but was more rare than medium."
• "The only criticism is that we had a wooden table that really needs replacing."

Ambience & Decor

Pros:

• "I love that the interior feels very modern."
• "A nice little café in the centre of Brighton."
• "It has a great ambience"
• "Highly recommend this lovely place...atmosphere & decor is great."
• "Atmosphere was nice, and clean."
• "The overall vibe is pretty sweet 🛋️ with loads of plants and quirky decor on the walls."
• "Decor is lovely, cute brunch place for sure!"

Cons:

• "It was like sitting in a greenhouse! It was a hot day and boiling inside!"
• "the atmosphere was slightly disturbed by the smokers standing by the open door."
• "The actual toilet basin was brown, pretty gross."
• "Dishes weren’t 100% clean!"
• "The curtains by the entrance either need replacing or cleaning they are really dirty."
• "The only issue for me was the dj downstairs, monotonous club beat music which just seemed so repetitive."
• "The place is very stylish and clean."