Strada Southbank Reviews Summary

Service

Pros:

• "The service was very quick and with a warm friendliness."
• "The staff were always smiling, found us a great seat even through we were very early for our meal."
• "Punctual service, efficient, knowledgeable and friendly staff."
• "Nice food, friendly and efficient staff."
• "Receptionist/server named Paris was the best ever. So warm and welcoming. Very informative and nothing was too much trouble."
• "Excellent fast service."
• "The staff are polite and friendly and service was quick."

Cons:

• "I provided feedback to Strada and was subsequently asked to email the restaurant manager, which I did. The manager never got back to me."
• "Absolutely unpleasant service."
• "The staff was rude, didn’t reply to our questions in a good way. No smile - nothing."
• "Customer service needs improving here, I noted customer’s drinks were being slammed down on tables."
• "Service was bad, not friendly and was rushed."
• "The staff refused to cooperate citing there is no cctv outside."
• "Wouldn’t recommend, wouldn’t visit again."

Food Quality

Pros:

• "The truffle fries are really nice and the sticky toffee pudding is a must."
• "Food was incredible, the low rating is due to the horrific service I encountered tonight."
• "The food was amazing! Fast service and one of the most well priced restaurants we ate at during our time in London."
• "Food was very tasty and a very good restaurant to have food when visiting the South Bank."
• "Food was great too."
• "Food was delicious. Espresso martinis were ace."
• "The food was delicious and the atmosphere was nice!"

Cons:

• "Both the seafood risotto and meatball risotto were shockingly bad."
• "Kids chicken was dry and without any flavour. Burger was very very average."
• "The steak was ok, the fat the chips is cooked in smells a bit."
• "The food here is like all food in a bad CHAIN of restaurants."
• "The food was very bland and mediocre, toilets were dirty and it was very noisy inside."
• "Food... well... disaster, absolute mess on plate with terrible looking bread (I wasn't brave enough to taste it)."
• "The food was served cold."

Ambience

Pros:

• "Glorious ambience!!"
• "Lovely riverside view."
• "It's an excellent location right on Southbank."
• "The environment was amazing and Halloween decorated."
• "You had to book and pay in advance, which is the norm for New Year's Eve but it was well worth it."
• "Right next to the river, the atmosphere is lovely to spend a night out with a small or even larger group."
• "The lovely cozy restaurant thats located near the river bank with a great armosphere."

Cons:

• "It was so loud that I couldn't even hear my husband when he was talking."
• "Really loud. Could not wait to get out of there."
• "The restaurant was very tightly packed with people with a lot of tables that had not been cleared after people had left."
• "From the outside the restaurant looks lovely, calm and quiet but when you walk in, you are welcomed with a full house. It's loud and can be compact."
• "Seated near the kitchen with very tiny space in between tables, and the table was tiny, it was very uncomfortable."
• "Really disappointing - when we arrived there were lots of free tables but the manager put us in the table close to the thoroughfare for the waiters."
• "The area was extremely stinky and felt unhygienic, changed my seat twice."

Value

Pros:

• "Fair price for the location."
• "Not too expensive, fantastic service."
• "The kids' menu is brilliant value, starter, mains, drink, and dessert for under £10!"
• "They have a full gluten-free menu including GF Tiramisu!"
• "The food here is fairly priced and decent quality."
• "Prices were reasonable for London."
• "Generous portions & tasted amazing!!"

Cons:

• "The only let down was the 'optional' 12.5% service fee which was automatically added to the bill."
• "When we got the bill there was a 12.5% service charge which was an extra £9 on the bill."
• "But be aware of the 12.5% service charge."
• "The menu has been made smaller and simpler, which my OH was a little disappointed with."
• "All in all a considerably poor dining experience at an extortionate £70."
• "The price of a pint of larger was almost £10."
• "Food was just ok and portions were small for the price."