Fiore Dell Amore Italian Restaurant Shoreditch Reviews Summary

Customer Service

Pros:

• "Mo welcomed us with open arms even though the restaurant was about to close and made us feel so welcome."
• "A big thank you to Mo who was running the upstairs of the restaurant by himself."
• "Denisia was so amazing and accommodating - she helped with blowing up the balloons beforehand and insured everyone was so well taken care of."
• "The customer service was fantastic, the food was really tasty."
• "Mo, the restaurant manager, delivered excellent customer service and even stayed open an extra 10 mins for us."
• "Our waiter Mo, was very helpful and friendly."
• "Service was prompt, great and welcoming."
• "The staff were kind, friendly and most of all accommodating."

Cons:

• "I will say the customer service was appalling, not attentive at all."
• "The service was poor! Left unattended for most of the meal."
• "Waiter was just blaming the chef and was asking what I'd like when telling her the food is cold, taking no responsibility."
• "The staff do not communicate adequately and walk away while speaking to you."
• "Waited about 15/20 minutes for our order to be taken."
• "The service took forever and they didn't handle the complaint well."
• "The drinks were very watered down so didn't finish that either. Not the greatest food experience. Staff were nice, but just really slow."

Food Quality

Pros:

• "The food is super yummy."
• "The seafood salad with prawns, salmon and avocado, was all really tasty and fresh."
• "The portions were generous. The kids enjoyed the melted cheese on their pasta."
• "The food was great, the vibes were immaculate."
• "The food was nice and considering it’s central London not outrageously expensive."
• "Great customer service albeit a little slow and more attention could have been given. Nonetheless have been again and enjoyed a good hearty breakfast."
• "I throughly enjoyed the dakari2 and the strawberry mojito."

Cons:

• "I was disappointed by the food highly. It was mostly bland and not what I expected at all."
• "Ordered the chef Italian beef tagliata which came after 45 minutes of waiting and to be served cold."
• "I noticed that the manager was very patronising towards his staff and not very organised, where in fact the staff were doing a great job."
• "Food took over an hour. Starters and mains arrived together which I wasn't impressed with, as we weren't asked."
• "Very pretty and aesthetically pleasing, however food was very disappointing."
• "The strawberry milkshake was missing, the unpolite driver gave us a bag already open, and the « garlic cheese bun » were burned as you can see on the pictures."
• "The food took nearly an hour to come when there was only 4 other customers and they all waited about an hour too."

Ambiance and Decor

Pros:

• "The restaurant is beautifully designed, I love all the flowers."
• "The decor is very flowery and modern."
• "Lovely restaurant on Brick Lane. Beautifully decorated which sets the scene and atmosphere for a lovely experience."
• "A hidden gem! A beautiful restaurant serving Italian cuisine at its finest."
• "Finding an authentic halal Italian restaurant is difficult in London, so was refreshing to find this restaurant. The decor was absolutely stunning."
• "Beautiful decor with an excellent ambience."
• "The interior is beautiful. They have a corridor with mirrors on the walls and flowers hanging from the ceiling."

Cons:

• "The atmosphere, the food, the host (Mo) everything was excellent."
• "The ambience was amazing loved the look of it all, food was lovely we all enjoyed the hot bites."
• "The food was nice and considering it’s central London not outrageously expensive. The setting is nice and good for taking pictures (if that’s your thing)."
• "The decor was good however a bit slow service. The tea wasn't anything like as shown how Groupon advertises it."
• "The decor is very enticing, very flowery and sparkling clean."
• "A beautiful halal Italian restaurant. No alcohol. Service was great - food brought all together with starters given first."