Orchard Orthodontics Reviews Summary

Customer Service

Pros:

• "The staff are so lovely! Shout out to the team at the front desk, Nabir and Kiyarah have been so welcoming."
• "They are so friendly and helpful and always so accommodating."
• "I’ve actually had my braces off for almost a year but went back today for a checkup. I can’t recommend this place enough."
• "Everyone at the practice has been extremely helpful and accommodating, every step of the way."
• "Their customer service was excellent, admin team were very helpful and always found routine and emergency appointments to suit my working hours."
• "The receptionist are always so polite and happy to see me."
• "Reception always seem happy to see you and are on the ball with appointment reminders and pre-appointment medical questions."

Cons:

• "Do not even bother. It's taken weeks at this point of me being told different dates for my appointment."
• "The service at this place is beyond shocking. After getting all the imagery i was asked to pay for a £65 x-ray of my teeth."
• "The place was chaotic and the dentist was going from patient to patient. My consult was rushed and not informative."
• "Currently undergoing treatment but I’ve never felt welcomed or respected."
• "Booked in for a virtual consultation at 12:15... Never seen such shoddy service."
• "Went to see doctor kalim sadiq and first we were seen by his assistant who was more interested to force us to decide to go ahead there and then."
• "Booked my appointment a month in advance... they sent me a confirmation in November and then another in December 1 week before the appointment."

Treatment and Results

Pros:

• "The invisaline braces were amazing and I am so so pleased with the results."
• "I recently completed my treatment with Orchard Orthodontics and am very pleased with the results."
• "The results are superb, better that I had anticipated at the start."
• "I am so happy with my smile. The staff are always upbeat and strive to make sure you are 100% happy with your smile."
• "I am very happy with the result!!!The staff are amazing and dr Sadiq is great and professional."
• "The end result was breathtaking and impressive. My teeth look super amazing."
• "Dr Sadiq and team have done an amazing job with transforming my sons smile, we are over the moon with the results."

Cons:

• "I left feeling confused and terrible for paying for the unnecessary x-ray, to find out the treatment was £4400."
• "The costs for these additional services were considerably higher."
• "Wasn't pleased with my results as my top arch protrudes."
• "Not professional at all and ridiculous in the same time! I would not recommend after my own experience....."
• "Then she called doctor kalim sadiq who was very rude and left room saying to us that you better go somewhere else."
• "Everyone is taking advantage of COVID situation!!! I had an appointment yesterday for my braces and because I cough I couldn't go for the treatment!"
• "I would never recommend him to anyone."

Staff and Professionalism

Pros:

• "Dr Hanane is amazing she has done a wonderful job on me!"
• "Dr Sadiq's personal support and advice during this difficult period for my son was crucial to giving him hope and reassurance."
• "Dr. Sidque, you and your entire team have been very professional and extremely supportive throughout this process."
• "The dentist, nurses and all other staff members were so amazing, friendly and caring."
• "Dr Sadiq, the principal orthodontist here, is completely transparent and will be completely honest about your outcomes."
• "Dr Sadiq and his team sincerely do care about you as their patient and listen to your needs."
• "Dr Sadiq is never too busy to say hello."