Malmin Orthodontics Reviews Summary

Appointment System

Pros:

• "EXCELLENT TIME KEEPING AND APPOINTMENT SYSTEM - OVER THE 2 YEARS I RECEIVED EMAILS AND TEXTS AND TELEPHONE CALLS TO REMIND ME OF MY APPOINTMENTS - NEVER WAS I LET DOWN."
• "The appointments are almost always on time with a maximum 5 minutes wait."

Cons:

• "The oppointment system is absolutely horrific. Every time I have been to the dentist, I have had to wait over an hour just to get my braces tightened."
• "Very bad dentists.. keeps patients waiting 40 - 50 mins plus at times to see from appointment time."
• "Worst service ever!!! I had to wait for 1 hour so they can open again they wouldn't let us in and the worst part is we had to wait in the rain!!!"
• "I feel that this has been a good experience from how my teeth were before and now has been great. The only problem I say is that when I do go for an appointment it seems like they are running late as I do come before the time of the appointment and I have to wait like 5 minutes."

Staff and Orthodontists

Pros:

• "Really really great experience the orthodontics are friendly and I have now completed my braces for 2 years and I'm very happy with the result."
• "The staff are very friendly and helpful."
• "Malmin have been excellent in terms of communication and friendliness of reception staff."
• "The staff, doctors, receptionist all are so friendly and make you feel looked after! 10/10!!"
• "The Orthodontists are not at all rough when dealing with your teeth they are very delicate."
• "Very friendly and great service. Impressed with the doc, knows his stuff and very approachable."
• "The staff on reception are always so helpful and will always try to get an appointment that suits you."

Cons:

• "I have been a private paying customer here for 3 years now. Their service has consistently been disappointing mainly from the office manager and reception staff."
• "Since they keep changing receptionist it’s becoming unpleasant to visit for my braces appointment - very unprofessional and they should get more customer service training!"
• "But the last time my daughter went in for a visit by herself, she came out crying because the receptionist was rude to her."
• "Awful the orthodontists are rude they don't know how to speak to teenagers or their parents especially if you're on NHS referral."
• "Good service from reception, avoid Dr Dana she is rude and abrupt."
• "The appointment feels rushed and they don't usually speak to you about what they are going to do to you during the appointment."
• "Her best barking line,before I tried to speak to her for the last time was her cutting me off ¬ giving me a chance to speak."

Cleanliness and Safety

Pros:

• "The practice is very clean and the staff is very nice and professional."
• "Great service and staff, didn’t wait, all COVID precautions in place, staff wearing masks and shields, premises disinfected on regular basis."
• "It’s extremely hygienic and staff are very friendly!"
• "I visit yesterday the place was really clean and receptionists were really helpful."
• "Very friendly and spotlessly clean practice."

Cons:

• "I was totally outraged. PLEASE EDUCATE YOUR EMPLOYEES AND WEAR A FACE COVERING OR THE TRADITIONAL BLUE ONES BECAUSE I DEFINITELY DO NOT FEEL SAFE WITH WHAT THIS WOMAN DID."
• "One guy was on the phone without a mask, Lagita did nothing."