Trinity Dental Reviews Summary

Dentists and Staff

Pros:

• "Dr Greg made sure I wasn’t at risk of COVID in any way by wearing the latest and highest standard of protective gear available on the market for my own safety."
• "Dr Loke is the best dentist I've ever had - he always makes me feel confident and positive."
• "Dr Greg Eleftheriades is simply THE BEST! I cannot recommend him enough!"
• "Every single staff member being wonderful! The receptionists were lovely, the Dentist and assistant were both kind and professional and put me at ease."
• "Dr Mahesh Patel is excellent and really good to talk too."
• "Dr Neil Patel was such a lovely and friendly dentist and made my young girls feel really comfortable."
• "Dr Shree Patel was great with me. I'm normally nervous at dentists but she was very patient with me and explained everything and put my mind at ease."

Cons:

• "Very rude staff over the phone."
• "I was running a few minutes late with my child and they were not flexible or accommodating."
• "Lovely dentist doctors but Awful lady at the desk especially the one with short blond hair, very rude and unprofessional."
• "The receptionist appeared quite inexperienced and abrupt."
• "The level of attitude from the receptionist is dreadful one can only say, playing with their phones ignoring you while you are waiting from them to acknowledge you."
• "The receptionist was absolutely lifeless."
• "I've been with this company since I was born, that's 26 years and I've never had the most awful customer service of my life, they need to change the staff ASAP!"

Quality of Care

Pros:

• "An excellent facility that provides friendly; safe and effective treatments to their patients."
• "The care and help given by my dentist with my treatment is of the highest quality."
• "The finished repair feels smooth and comfortable, I couldn't have asked for any better and professional treatment for what was an awkward procedure."
• "Had a great experience today had a filling come out this morning called the surgery got an appointment same day dentist Robert very professional made me feel very relaxed done a fantastic job on my tooth."
• "Dr Marks went the extra mile and very kindly fixed a problem I had with a buccal filling at the same time."
• "I had a filling replaced today by Dr Shree Patel and as always it went very smoothly with no pain and a perfect result."
• "Had to have a back tooth removed, and it was done quick and as painless as possible."

Cons:

• "Was ok, only saw the hygienist and it hurt on my gums."
• "Terrible experience with the locum hygienist on 16th December. Was cut badly under my tongue underneath."
• "Every second I spent there was painful. Like an amateur working on my teeth."
• "Spent loads of money for private treatment, was happy until Raymond Lok didn't do my fillings properly, literally came out next day morning."
• "I can't believe I was being told if I was a white person my wisdom tooth will be easy to come out."
• "Horrible experience. £55 for 10min hygiene appointment. Made to feel neglected and not cared for after 3 years being with this dentist."
• "Once the dentist realised the complexity of my problem he basically started to act very arrogant."

Facilities and Equipment

Pros:

• "The technology she has in her surgery is fantastic and of an incredible high standard."
• "A friendly; safe and well setup waiting area and reception. Seats have been separated and designated for use."
• "All very efficient! Sanitiser to use and temperature taken on arrival."
• "Hand sanitising facilities available."
• "Greeted pleasantly by receptionist, who took my temperature. Seating clearly visible where safe to sit."

Cons:

• "I was shocked to find myself in a building whose interiors were falling to pieces."
• "The equipment used by the hygienist were all looking really dated and quite honestly unhygienic."

Customer Service

Pros:

• "The practice staff are efficient and booking is easy."
• "They got me an appointment in three days time."
• "Needed emergency appointment twice. Saw another dentist who was very good."
• "They were able to offer a next day appointment for my toothache."
• "Called in the morning for an emergency appointment and was seen the same day."
• "Luckily they had a cancellation and were able to fit me in, they do go the extra mile to help when it's possible."
• "Always pleasant to deal with, and they actually do contact you if you're on waiting list as things take so much longer with covid-19."

Cons:

• "I have been an NHS patient for near 30 years with them but that doesn’t seem to matter. Extremely disappointing and unfortunately, I will now be finding another dentist."
• "I had cancelled the appointment 3 days before the actual date and I got charged 25 pounds and got told off."
• "If your looking to book an hygienist appointment please avoid at all costs. They are currently only using hand scale and polish however my teeth are stained as they were before the treatment."
• "I called the surgery early enough but they only answered the phone at 8:00 am, to let the doctor know that I was running late and it wasn’t my fault since I left my house really early and I got told off by the reception again and she had to cancel the appointment."
• "Recently though, and probably because of the pandemic, it’s becoming difficult to get an appointment - 1 month and more."
• "However after going home and seeing the severity of the cut I returned immediately to the surgery asking for a refund for the hygienist fee."
• "WARNING DONT USE THESE UNTRUSTWORTHY LIARS!"