Address: 88 Manor Park Rd, West Wickham, BR4 0JZ, United Kingdom
Phone: +442087774754
Rating: 4.8
based on 164 reviews.
Dental Services and Treatment
Pros:
"The service is excellent, reception staff very helpful and nice, reminders sent by e mail and text."
"Cleaning routine performed gently and with great care. Personalised advice as to how I can improve."
"Excellent care provided by the dentist. He spoke to my son & daughter a few minutes about their diet & oral hygiene."
"The procedure was clearly explained beforehand and was fairly complex it was carried out professionally."
"I recently had a tooth extracted by Trishala. Talked through options prior to work being done."
"First time here for me and my two children. The dentist was quick but thorough, as was the hygienist."
"My new dentist is Zaki is very patient. I have very sensitive nerves in my tooth and he waited patiently."
"Always professional advice with an outline of full costs to come for treatment. All work carried out by Jay to his usual high standards."
Cons:
"Unhelpful service!!!!! I was trying to book an appointment as a new patient as my tooth requires treatment."
"1st time visiting, I feel my teeth weren’t checked properly, i was in and out in no time."
"Went to doctor Moid for my appointment. He only checked a couple of my teeth, not all of them."
"Ok but I asked for a clean included in cost of check up and she hardly touched them."
"The medical and reception staff are excellent, but I don’t understand the statement of payments."
"Your dentist referred me to your orthodontist for an issue I had. The orthodontist then explained this was not an orthodontic issue."
"I am very unhappy with this practice They cancel appointments at the last minute and as soon as I find another dentist I'm leaving."
"I unfortunately ended up with Shaan when booking an NHS appointment... he was exactly as others have described him in their reviews, rude and condescending."
Customer Service and Staff Interaction
Pros:
"Reception staff very helpful and nice, reminders sent by e mail and text."
"My daughter appeared to be a little worried about her check-up & he set her mind to rest."
"I'm very happy with my dentist, he explains everything very clearly. The receptionists are always very polite and friendly."
"I have always found the service at Manor Park Dental practice to be exceptional since I started attending."
"I was very happy with the exceptional service from the friendly dentist and team."
"The receptionists and staff are kind and caring… what more can you ask…. As well as being brilliant at their profession."
"Staff are always helpfull and eager to help. My Dentist Jay is great, have seen him on many occasions over the last 8 months and he is fab."
"The reception staff are welcoming and courteous. Jay who I hadn’t met before was very reassuring and informative."
Cons:
"In summary: I am being asked to come for an assessment so that the dentist can tell me that I have a painful tooth."
"Seems like a very money minded practice. Would probably change mine now."
"The receptionist I was dealing with recently over a query regarding an outstanding payment struggled to comprehend my account."
"I explained my frustrations to the receptionist having waited for as long as I had only to have a 5 minute check up and be spoken to in that way."
"Customer Service is appalling. Staff are rude and condescending to non private patients."
"My complaint was not dealt with properly. Neighbouring Dental practice are far more courteous and approachable........"
"Called this practice on Friday on the off chance that they had an emergency appointment for the Saturday, when we turned up it had been booked for the 9th June!!!!!!"
"I unfortunately ended up with Shaan when booking an NHS appointment... he was extremely immature and needs to sort of his behaviour."