The Mason's Arms Reviews Summary

Staff Service

Pros:

• "Very courteous staff."
• "The staff were wonderful, nothing too much trouble."
• "The staff were are very friendly and catered to everyone’s needs."
• "Loved the tall chap sense of humor behind the bar definitely in the right job."
• "Staff friendly when ordering again the bar."
• "The staff and environment are brilliant."
• "Staff are very friendly and helpful."

Cons:

• "totally unprofessional"
• "Short measure on beer when queried encountered a really poor attitude of bar staff."
• "aggressive doorman"
• "staff need to be retried"
• "Staff were very rude and unfriendly."
• "Staff not so good, Rather talk to other customers than serve."
• "Staff are really unprofessional"

Food Quality

Pros:

• "The food was really good and the atmosphere was exceptional."
• "Good choice of food & drinks & nice atmosphere"
• "Great place to drink, lovely staff. Food is really good and can't complain."
• "The fish and chips from the lunch menu which was tender and tasty."
• "The food itself was lovely and never a problem."
• "Foods always great."
• "The food was fantastic; the presentation was perfect as well as the taste."

Cons:

• "really bad quality food"
• "the food is poor"
• "food order was wrong and when it came out the batter on the fish was soggy"
• "foods horrible"
• "The other three tuna melt panini’s were definitely not worth the 45 min wait."
• "The chicken wings that were under cooked on some and charcoaled on others."
• "I was really disappointed with the food served today. The mash was instant and chicken extremely dry and over cooked."

Atmosphere & Cleanliness

Pros:

• "A visit to this bar is an experience that never disappoints."
• "However when the DJ checks in the pub changes."
• "Whether it's the soothing background music or the live entertainment, there's always something to enhance your time here."
• "In a city filled with options, this bar manages to stand out, offering a consistently enjoyable and inviting atmosphere."
• "Beautiful traditional décor."
• "Nice old pub that bucks the trend in sparkley, glossy sea of new age bars across Solihull."
• "The atmosphere is a perfect blend of cozy and lively, making it an ideal spot whether you're looking for a relaxed evening with friends or a vibrant night out."

Cons:

• "The place now has no atmosphere."
• "The glasses stunk and were filthy."
• "Toilets inadequate for the size of the place and not kept clean."
• "the fire wasn't lit and the radiators weren't on, the floor was dirty and the table sticky"
• "The toilets are disgusting"
• "Floor covered in spilled drinks."
• "Toilets disgusting."

Value & Pricing

Pros:

• "£7-75 for fish and chips with a pint of your choice."
• "Nice big bar. Shows lots of sport, but room to get away from it if you want. Staff helpful. Great value food, better than you would assume based on the price."
• "Special offers on meals between 12 and 5 include sausage and mash, Gammon and chips and pizza. 2 meals for £13 including a soft drink is wonderful value."
• "Food is exceptional and value is just unbelievable."
• "Great mega mixed grill for £15.50."

Cons:

• "Drinks overpriced but no deals on as stated in menu due to being new years eve."
• "so disappointed with my choose fish finger wrap tiny portion of chips & an extra salad that just had lettuce & 1 tomato slices up nothing else no cucumber no peppers 0 :( was still hungry after want bother going again !!!! "
• "The food was over cooked, hopefully it was a one off."