Hillfield Farm - Dining & Carvery Reviews Summary

Service

Pros:

• "Staff are always great, they now know us as regulars."
• "Chef Leroy, came to our table to ask for our opinion on the breakfast."
• "Thank you so much we've already booked again for 10 guests. Thankyou Reegan, Gabrielle and Kim."
• "Always enjoy a visit to this pub. Always good value for money food. Pub is warm and clean with good atmosphere. Staff always pleasant and willing to help."
• "Always greeted with a smile and extremely professional."
• "Well looked after by staff Sarah and Lewis bar staff and all kitchen staff."
• "Thank you to Kirk and the team for making it a wonderful Christmas lunch for me and my family."

Cons:

• "Waited over 40 minutes for three sandwiches and chips at around 1pm with hardly anyone in the pub."
• "Last time had to wait 50 minutes for desert and ended up having to cancel it which was another pain to sort out."
• "The deputy manager came over and spoke to my sister who was eating her food. She was stood behind my sister so my sister had to stop eating and keep turning around to speak to her."
• "Menus were filthy. Gave me a dirty glass. Flys everywhere."
• "Most of the plates on carvery had to be rejected by our server as they were also unclean."
• "Staff service was awful, did not get asked how the food was and waitress only cleared half the plates, not friendly at all."
• "Menus sticky and dirty. Tables also hadn't been wiped down."

Food Quality

Pros:

• "Nice selection at the carvery, beef was tender and the dauphinoise potatoes delicious."
• "The carvery (we had the beef roast) was delicious, so tender and tasty."
• "The food was plentiful, with lots of variety, all served piping hot and wonderful."
• "Their massive portion of Cheesecake and Ice creams, superb."
• "Fantastic carvery. Such a wide choice of food, very hot very fresh very tasty."
• "Amazing food at reasonable prices."
• "Lovely meal today... hot fresh tasty food all served quickly."

Cons:

• "The cauliflower starter was deep fried until black. The carvery was tepid."
• "Another mate had the carvery while everything else was good he said the potatoes were inedible and cold."
• "Carvery made me feel sick. After a few bites. Roast potatoes was cold and soggy."
• "The mashed potato was cold, I saw them put it on from the carvery section!"
• "The carvery was good but atmosphere was poor and dull, kids play area machines, what a scam."
• "Service was poor. The deputy manager was rude and unprofessional."
• "The fish was good (great portion size) and the burger and lasagne were good."

Atmosphere & Cleanliness

Pros:

• "Recommended for family gathering."
• "Always good value for money food."
• "Fab staff. Plenty of space. Amazing food."
• "Kids get crayons and a picture to colour in and the ice-cream is also included."
• "Always a fantastic experience."
• "A big thank you to Kelley who offered us customer service second to none."
• "The portions are so large, my belly thanked you a million times over."

Cons:

• "It was also gloomy and not clean."
• "When we went to queue up for the carvery there was no sign of anyone serving."
• "Been coming here for years but definitely won't be coming back!"
• "The amount of staff who I assume work there but weren’t on shift that came in later on, further distracted the staff that were working."
• "Frustratingly, we complained to the manager who said all the tables were booked and they were unwilling to move tables."
• "Then was told when we finally reached there was no Yorkshire puddings left!"
• "Waited ages at the bar as only one person was serving."