The Pump House - JD Wetherspoon Reviews Summary

Food Quality

Pros:

• "Good food, good drinks, good prices."
• "Price is fabulous for what you get, and good choice of food."
• "The Pump House offers a good range of Breakfast items."
• "Food menu good for all vegetarian + vegan too, listing all ingredients."
• "Food was good value, tidy portions and tasted good."
• "Everything was cooked well and most importantly it was moist and tasty."
• "The food was great! We had been bridesmaid dress shopping and were starving, so the hot tasty inexpensive good was perfect!"

Cons:

• "Social distancing measures have improved remarkably since August but I was extremely disappointed with my breaded vegetable burger."
• "Food was not great!"
• "The pulled chicken burger was too sweet and rice was bland."
• "I regularly call in for a meal and a beer but I won't be eating there much more, my last three times the food has been destroyed."
• "Worst sausage, egg beans and chips ever ...egg so undercooked that egg yoke surrounded by clear food."
• "But my egg was rock hard, and even had a bit of shell :-(."
• "The food doesn’t has any taste and if you want a full English breakfast, you gotta expend extra £3."

Service

Pros:

• "Bar staff are polite and helpful."
• "Staff is more than friendly and they were having fun at work, which is one the most important things you can see as a customer."
• "Have been to this particular Wetherspoons a couple of times now & found the staff to be friendly."
• "The bar man who served us was very accommodating!! Very polite and helped us."
• "Quick service and friendly staff."
• "Staff are very friendly and are helpful in suggesting on what to have if you're undecided."
• "Staff is also very friendly and helpful."

Cons:

• "Disappointed with the staff my daughter on her birthday had cracked glass."
• "Of all the Wetherspoons this is the most unfriendly not because of the staff, the young ladies who work here are charming.but The lady manager is dreadful, she is rude and confrontational, her attitude to customers is staggering."
• "Ordered a large breakfasts on 8.6.23 at 09.20am the waitress didn't bring our food over till 09.50am the bacon was burnt and the butter came melted in little white plastic pots had to leave half the food as it took so long to come and was late going back to work."
• "We had to wait a long time for our food, with other tables who came in after us were getting theirs before we did."
• "The Pump House does appear to be somewhat short staffed for breakfast service."
• "Staff are extremely rude and not very professional."
• "Poor staff attitude from the day staff."

Ambiance and Cleanliness

Pros:

• "One of the nicest Wetherspoons around. Cosy and nice vibes."
• "There's plenty of parking available, I use the shoppers carpark which gives you free parking for up to 3 hours."
• "Very clean inside and an interesting array of pictures related to the history of the locality."
• "Lovely atmosphere with the built in indoor fireplace."
• "Nice outside seating area where you can watch the world go by."
• "The decor is cosy but modern with a nicely lit fire as a centre piece."
• "Bathrooms always clean and fresh."

Cons:

• "It's not very hygienic the toilets are always a mess every time I've been there."
• "Seating can be cramped when busy as this restaurant is set on one floor."
• "The fully open room doesn't allow for any sort of privacy or help reduce the noise of chatter from others around you."
• "However the Building had no soul very bland unlike other weatherspoons that I've been to."
• "There is dust everywhere. A very unhygienic venue for dining."
• "The bathroom are a steep walk up a big set of stairs."
• "floors are really sticky considering we've not long come out of lockdown the general cleanliness is below standard."

Value for Money

Pros:

• "Everything is fairly inexpensive and service is quick."
• "Meals tasty and the portion size is spot on and the price is great."
• "Good for cheap and cheerful as always."
• "For food and drink great value for money."
• "I enjoyed a very good real ale with a sample before I bought it. At £2.15, I found this great value for money."
• "If you want a quick cheap and cheerful pint or a bite on the Stratford Road, then this is one of the best places."
• "You definitely get what you pay for!"

Cons:

• "Run out of 8oz steak YET AGAIN... so we ordered a 14oz Rump steak instead and asked for it Medium Well ...it came out Medium Rare then sent it back and the chefs just burnt the outside of the steak AND sent it back Medium Rare and it was CHEWY AS HELL."
• "The portions are ridiculous small, we have to order and extra portions of everything."
• "The food doesn’t has any taste and if you want a full English breakfast, you gotta expend extra £3."
• "The portions are ridiculously small, we have to order and extra portions of everything."
• "Very reasonable priced at just £4.50."
• "The building has no character."
• "Looks like a great pub in a great area, but that's about it. Very watered down orange juice."