Aashni & Co Reviews Summary

Customer Service

Pros:

• "What an amazing experience shopping with their online store! I bought a stunning kurta set for my sister's birthday gift and it was such a hit that I ended up buying one for myself too!"
• "Had a really good experience at the store, I had Avisha hosting my bridal consultation who was fab!"
• "Jaya at Aashni has been amazing from beginning to final fitting of our outfits."
• "Saif at the store has made our experience so much better. He was so helpful and friendly."
• "The staff gives importance to my needs and ensures that outfits are delivered in same quality and timely manner promised by the designer."
• "Jaya was super helpful during the whole process, and her knowledge of the brand really made a difference."
• "If you want 10/10 service for your wedding shopping you have to visit Jaya at Aashni & Co!"

Cons:

• "This experience has deterred me from returning to your shop ever again."
• "The store manager, Layla, who I discussed my request with, was condescending and frankly quite snide throughout our whole discussion."
• "Terrible experience - ordered wedding Mala and it came broken and damaged."
• "Looking for your wedding outfit is meant to be a fun experience and this was the least magical possible- reluctance to let me try anything on, immediate shutdown of any suggestions by my friends for pairing a different top with different skirts."
• "The shopkeeper was not at all apologetic about the bad experience thus far, making me feel as if I was intruding on her personal time."
• "Very poor customer service - caused unnecessary stress to the bride and her family."
• "Customer Service so bad, canceled online order, refusing to refund my account!!! Never reply to my email and Whatsapp messages!!!"

Product Quality

Pros:

• "The outfit fit me perfectly and also included a hand written personal note thanking me."
• "The sherwani itself is a real work of art. The craftsmanship, fine details, and overall quality are just amazing."
• "As promised my order arrived today in perfect condition."
• "It is beautiful shop in a lovely neighbourhood, with an excellent, classy selection of Indian wedding attire."
• "They had an outstanding selection of outfits for your wedding and various other occasions."
• "I received my order, An Indian dress, product is same as shown, good quality fabric."
• "The quality of the pieces is exquisite and the service is impeccable."

Cons:

• "One of the dress does not fit me. The top is too loose looks like size 12 and trousers is too tight looks like size 6."
• "It has taken over 6 months I am still waiting for my outfit."
• "Aashni refused to exchange because it was custom made; and it was 'quality checked'. No customer service. Will not use this company again."
• "I purchased a gown online for around $1,000. The gown's quality did not match the picture."
• "Ordered a medium belt which is apparently size 26-28, no exchange offered as part of their policy."
• "Ordered Juttis. They don't provide the width of the shoe, nor ask for your shoe width when you order."
• "Neither of the trouser or the top had size label on it."

Shopping Experience

Pros:

• "The atmosphere was soothing and although there is a limited stock - it gave us an idea at what we wanted."
• "Fabulous store, amazing collection and amazing staff!"
• "Couldn’t recommend this shop anymore!"
• "Highly recommend!"
• "The store is also beautiful!"
• "The store is trendy and upscale."
• "The store itself is so lovely."

Cons:

• "It's not a very big store, so they don't usually have a lot of stock."
• "On top of it, they had fewer than 40 bridal lehengas, not nearly the selection that shows on their online shop or Instagram."
• "Don't order from their online store, they over promised and under delivered, I ordered well in advanced and the delivery came on the day of the first wedding event."
• "If you are thinking about purchasing anything from Aashni and co think again, you will never get correct size."
• "I found the door locked, although they were open, so I called again and rang the doorbell, still no answer."
• "The worst experience. The customers are number given on the website never works, don’t deliver on time, responds to email like at least 3 days later."
• "Some of the items were faulty! It was too STRESSFUL!"

Staff and Service

Pros:

• "Jaya was absolutely brilliant - she spent a lot of time making sure I found the right outfit for my wedding."
• "Saif was extremely helpful and made my mother and I feel very comfortable."
• "Jaya's friendly and approachable attitude made me feel comfortable."
• "The Aashni team are amazing. I ordered a Sabyasachi sari I'd only seen a picture of online for my civil ceremony."
• "Good service with knowledgeable staff add to the experience."
• "Fantastic experience, highly recommend the shop!"
• "Everything was delivered on time to an exceptional standard - I hardly needed any adjustments to my outfits (including Bridal outfit)."

Cons:

• "I was extremely disappointed with the customer service in your store - I popped into your store earlier today and I found that your staff are very snobbish, they didn't greet or acknowledge me."
• "They do not refund or exchange. They are least bother about customer service."
• "Customer service is poor, sizes on site are misleading."
• "I'm not sure why anyone would pay a UK premium to order online from them to ship from India."
• "Don't bother, Think 100 times before placing an order!! Awful Awful customer services!!"
• "High-end couture, displayed in boutique surroundings - totally brought down unfortunately by the people running it, with terrible customer service and a business ethos that seems purely profit-centric."
• "I’m sorry to say my consultation was extremely disappointing."