Address: 125 Ledbury Rd, London, W11 2AQ, United Kingdom
Phone: +447557289871
Rating: 4.6
based on 210 reviews.
Customer Service
Pros:
"What an amazing experience shopping with their online store! I bought a stunning kurta set for my sister's birthday gift and it was such a hit that I ended up buying one for myself too!"
"Had a really good experience at the store, I had Avisha hosting my bridal consultation who was fab!"
"Jaya at Aashni has been amazing from beginning to final fitting of our outfits."
"Saif at the store has made our experience so much better. He was so helpful and friendly."
"The staff gives importance to my needs and ensures that outfits are delivered in same quality and timely manner promised by the designer."
"Jaya was super helpful during the whole process, and her knowledge of the brand really made a difference."
"If you want 10/10 service for your wedding shopping you have to visit Jaya at Aashni & Co!"
Cons:
"This experience has deterred me from returning to your shop ever again."
"The store manager, Layla, who I discussed my request with, was condescending and frankly quite snide throughout our whole discussion."
"Terrible experience - ordered wedding Mala and it came broken and damaged."
"Looking for your wedding outfit is meant to be a fun experience and this was the least magical possible- reluctance to let me try anything on, immediate shutdown of any suggestions by my friends for pairing a different top with different skirts."
"The shopkeeper was not at all apologetic about the bad experience thus far, making me feel as if I was intruding on her personal time."
"Very poor customer service - caused unnecessary stress to the bride and her family."
"Customer Service so bad, canceled online order, refusing to refund my account!!! Never reply to my email and Whatsapp messages!!!"
Product Quality
Pros:
"The outfit fit me perfectly and also included a hand written personal note thanking me."
"The sherwani itself is a real work of art. The craftsmanship, fine details, and overall quality are just amazing."
"As promised my order arrived today in perfect condition."
"It is beautiful shop in a lovely neighbourhood, with an excellent, classy selection of Indian wedding attire."
"They had an outstanding selection of outfits for your wedding and various other occasions."
"I received my order, An Indian dress, product is same as shown, good quality fabric."
"The quality of the pieces is exquisite and the service is impeccable."
Cons:
"One of the dress does not fit me. The top is too loose looks like size 12 and trousers is too tight looks like size 6."
"It has taken over 6 months I am still waiting for my outfit."
"Aashni refused to exchange because it was custom made; and it was 'quality checked'. No customer service. Will not use this company again."
"I purchased a gown online for around $1,000. The gown's quality did not match the picture."
"Ordered a medium belt which is apparently size 26-28, no exchange offered as part of their policy."
"Ordered Juttis. They don't provide the width of the shoe, nor ask for your shoe width when you order."
"Neither of the trouser or the top had size label on it."
Shopping Experience
Pros:
"The atmosphere was soothing and although there is a limited stock - it gave us an idea at what we wanted."
"Fabulous store, amazing collection and amazing staff!"
"Couldn’t recommend this shop anymore!"
"Highly recommend!"
"The store is also beautiful!"
"The store is trendy and upscale."
"The store itself is so lovely."
Cons:
"It's not a very big store, so they don't usually have a lot of stock."
"On top of it, they had fewer than 40 bridal lehengas, not nearly the selection that shows on their online shop or Instagram."
"Don't order from their online store, they over promised and under delivered, I ordered well in advanced and the delivery came on the day of the first wedding event."
"If you are thinking about purchasing anything from Aashni and co think again, you will never get correct size."
"I found the door locked, although they were open, so I called again and rang the doorbell, still no answer."
"The worst experience. The customers are number given on the website never works, don’t deliver on time, responds to email like at least 3 days later."
"Some of the items were faulty! It was too STRESSFUL!"
Staff and Service
Pros:
"Jaya was absolutely brilliant - she spent a lot of time making sure I found the right outfit for my wedding."
"Saif was extremely helpful and made my mother and I feel very comfortable."
"Jaya's friendly and approachable attitude made me feel comfortable."
"The Aashni team are amazing. I ordered a Sabyasachi sari I'd only seen a picture of online for my civil ceremony."
"Good service with knowledgeable staff add to the experience."
"Fantastic experience, highly recommend the shop!"
"Everything was delivered on time to an exceptional standard - I hardly needed any adjustments to my outfits (including Bridal outfit)."
Cons:
"I was extremely disappointed with the customer service in your store - I popped into your store earlier today and I found that your staff are very snobbish, they didn't greet or acknowledge me."
"They do not refund or exchange. They are least bother about customer service."
"Customer service is poor, sizes on site are misleading."
"I'm not sure why anyone would pay a UK premium to order online from them to ship from India."
"Don't bother, Think 100 times before placing an order!! Awful Awful customer services!!"
"High-end couture, displayed in boutique surroundings - totally brought down unfortunately by the people running it, with terrible customer service and a business ethos that seems purely profit-centric."
"I’m sorry to say my consultation was extremely disappointing."