Wendy's Reviews Summary

Food Quality and Taste

Pros:

• "Patties were juicy and never dry."
• "The chili cheese fries were on point as well."
• "The beef texture felt processed but the flavour was exceptional."

Cons:

• "The spicy nuggets taste very similar to grocery bought nuggets."
• "The baconator was a hefty one but a positive is that their bacon was crispy and cooked well."
• "The food was tasteless and really small for the money, I was still hungry afterwards."

Service and Staff

Pros:

• "The crew were very nice and helpful."
• "I used one of the touchscreens to place my order, so I went to the collection counter to wait for my order."
• "Best customer service! The staff are always so welcoming and amazingly helpful."

Cons:

• "The only good thing about it was the staff and how nice they were."
• "Food made both me and my partner Ill. When I asked to use the disabled toilet the staff member said the toilets were upstairs and I explained I can't get up the stairs very well and she walked off."
• "The food took forever and I mean forever. When it finally came it was old and cold."

Cleanliness and Ambiance

Pros:

• "The shop was up to part and clean. You can tell that they care about the hygiene of the shop."
• "I have to change my review score from 5 to 1 because despite a great experience on open day the 4 visits since have been appalling."
• "It was a bit of a let down regarding waiting time and, not good, the quality of the beef patty."

Cons:

• "The restaurant is kept pretty clean and tidy and Wendy's has a pretty good standard of fast food."
• "It was amazing knowing it was coming back to the UK. But I struggle to see how this will compete with five guys, shake shack or even McDonald’s to be honest."
• "No Bacon !! Ironic as all the staff have T-shirts on never enough bacon. No bottled water or orange juice."

Value for Money

Pros:

• "In conclusion, a restaurant that has a similar quality like Five Guys but much more cheaper than it."
• "Expensive for burgers and chips but the quality and quantity is worth the value."
• "First visit to Wendy, I was not expecting much but to my surprise, the food was very tasty."

Cons:

• "So disappointed with the whole Experience. I managed to order on the tablet but the receipt was Blank no worry I’ll let a member of staff know."
• "I used to love Wendy's, I was really excited when I heard they were reopening in the UK."
• "Quite a modern spacious place. The young black man at the counter was very friendly, had a great attitude and made a great first impression for this place."